Pixelunion Reviews

they stole 170 from me

Used an Out Of the Sandbox theme owned by PU support is via PU Received a DMCA takedown notice which was initiated by PU via Shopify but it should not have happened as I have a valid theme licence Tried multiple times to reach out to PU support but took ages The website was subsequently down for 5 days That is not acceptable and they offer no apology PU say it s Shopify s fault and says the license should have been registered on the correct domain however they should know it s a redirecting domain PU fobbed me off but they have to initiate the takedown notice and Shopify blames PU They should have contacted me first but support is lacking Beware

Worse customer experience I have ever

Worse customer experience I have ever had from any Shopify partners I bought and installed the theme more than a year ago then transfer it to a new store about 8 months ago I spoken with Pixel Union team along the transfer process everything was kind of smooth until yesterday Pixel Union via Shopify legal sent me a DMCA Take Down notice asking me to either buy again or delete it within 24 hours otherwise the will takedown the theme hence my whole store how absurd and careless this action is totally disregard the fact that I have paid for the theme and showed no care to my case after my attempts to resolve the issue Check the Google review score and Stay away from this company for your Shopify theme

Such an idiotic company

Such an idiotic company They keep getting Shopify to take our website down claiming we are using their theme when it doesnt even exist Scam company along with Shopify too

I regret not checking the reviews

I regret not checking the reviews before purchasing the Empire template We encountered numerous bugs resulting in significant expenses for fixes Additionally the template ranks poorly in loading speed among all Shopify templates about 50th place leading to additional costs for optimization Pixel Union struggles to resolve their own template errors resulting in ongoing expenses Ultimately we decided it wasn t worth it and migrated our shop to another template

I wish I checked out these reviews

I wish I checked out these reviews first The support from Pixel Union on the Empire theme has been non-existent We ve had countless issues over the last few months and they have not helped us at all Their support team is completely useless and unhelpful Just get a different theme

Beware of Pixel Union A Scamming Experience with Theme Transfers on Shopify

If you re considering purchasing a theme from Pixel Union for your Shopify store think twice My recent experience with them has been nothing short of a nightmare revealing a shocking disregard for customer satisfaction and an alarming business practice that feels like a blatant scam Here s what happened I purchased a theme from Pixel Union and opened a Shopify store Unfortunately we encountered an issue where we lost access to our primary account Forced to start over we decided to open a new Shopify store Following the advice of a Shopify advisor we downloaded the theme transferred it to the new store and made sure to delete it from the old one However while we were diligently working on modifying the theme for our new store we received a DMCA Takedown Notice from Pixel Union They informed us that the theme we had spent considerable time and effort customizing would be taken down within 24 hours We were given no opportunity to appeal or save our work before it was unceremoniously deleted Desperate for a resolution I reached out to Pixel Union Their response was infuriating they demanded that we purchase the theme again instead of allowing us to transfer the license This is nothing short of a cash grab Instead of assisting a loyal customer in a difficult situation they chose to exploit us for more money This experience has exposed Pixel Union s true colors Their developers are not only unhelpful but also seem indifferent to the struggles of their customers Their actions suggest they prioritize profit over customer satisfaction and their business practices are designed to extract as much money as possible from unsuspecting customers I urge anyone considering doing business with Pixel Union to be extremely cautious My experience has been a clear warning that they cannot be trusted It s better to work with developers who value their customers and conduct their business with integrity Don t fall victim to their tactics Protect yourself and your investment by choosing a trustworthy and customer-friendly theme provider

Google HATES the Empire theme and their

Google HATES the Empire theme and their support is a joke We purchased the Empire theme and reached out to Pixel Union a few times over the last few months with specific issues and each time they point you to a Shopify Expert who you must pay to fix the problem I actually believe they re affiliated with these experts in some way Once they get your money they couldn t care less Their support is miles behind the Shopify platform We re used to diligent support from all developers even 10 apps They understand your issue and do some work to fix it Not these gangsters They ll scan read your issue and paste a generic response Once challenged they ll throw around phrases like out of our scope and point you to an expert who you have to pay For the price tag of this theme it s criminal The icing on the cake is the speed Google HATES this theme and will penalise your site massively Of course Pixel Union don t care about that and it s out of their scope so you ll have to pay a third party to salvage it When I left a review on their theme page they responded very disingenuously insinuating that I asked them to improve our google rankings or to help with third party apps I wouldn t be surprised if they do the same with this review I asked Pixel Union to help deal with the render-blocking that was coming from THEIR OWN theme files and was the biggest contributor slowing our site down which of course was too much to ask If you re thinking of buying don t be fooled by their pretty theme layouts The company themselves are greedy and lazy and you ll spend a lot more money on top of their already expensive theme to fix all the issues that come with it

Overpriced themes with terrible support

Terrible company They charge an arm and a leg for their Shopify themes that are FULL of bugs I purchased Empire for my store and it has been nothing but problems There is a call to action button on my sub-collection page that does not work and this prevents most of my product catalogue from being seen I have emailing their customer service team for weeks and they cant even figure out how to fix the issue useless company