Chic and Affordable Ready-to-Wear | Shop Pixie Market
Based on authentic user experiences
Ying
6730 reviews
N/A
1 year ago
The worst experience even
Cheaply-made clothes cheap material awful customer service and overpriced items
P
6730 reviews
N/A
1 year ago
BEWARE of this retailer
BEWARE of this retailer The one thing worse than their poorly made clothes is their ridiculous business practice and horrendous customer service where in my experience they accuse and ignore their customers I purchased a pair of pants from Pixie Market and returned it immediately because it didn t fit I didn t hear from them for several days despite knowing they had received my return bc I checked the tracking number Only when I reached out did they respond to let me know that they were refusing to refund my return and accused me of damaging the item Needless to say I was shocked and appalled A few things 1 I barely had that pair of pants on for 5 minutes before I packed it into a padded envelope to return the item As a sensible customer who has shopped thousands of times online why would I damage something I was returning 2 Instead of contacting me immediately to inform me of the issue I did not hear from them about it at all until I checked in 3 When I asked if they could be certain that they did not send me a defective item in the first place I never heard back They simply chose not to respond and it has been 7 days now Surely someone works there and thinks it s good practice to respond to a customer that you ve taken money from in a timely manner 4 Upon doing some quick research of their business I found reviews on trustpilot and on other sites that this is not the first time Pixie Market has accused a customer and refusing a refund I find this incredibly shady 5 When I asked for a description of the damage and to speak with someone on the phone no one responded I find it shocking that any business much less an online only retailer would insist that customers are returning damaged used items instead of extending the courtesy to their customers that perhaps a defective item was shipped in the first place or perhaps the damage was caused by their own staff when unpacking restocking the returned item In addition to this the fact that they just stopped responding to me when I asked questions and to speak with someone just demonstrates an utter lack of consideration or respect for their customers I have never been treated so poorly by any retailer before and not been given the benefit of doubt that the damage might have been caused on their end In my opinion Pixie Market is clearly a retailer that doesn t care about their customers and is only concerned about the quick sell In today s competitive retail landscape it will be only a matter of time before they fail I will also be reporting this to the appropriate bureaus
Amber Rae Stevens
6730 reviews
N/A
1 year ago
the size was too small
I liked the design and the color but the size was too smalland the fabric very thin Turns to mileyshouse to buy the dress in low price but high quality
Eva Urena
6730 reviews
N/A
1 year ago
don t bother spending your money here
they honestly have really cute items Very edgy and sophisticated HOWEVER I odered a Blazer size Small it ended up being too big on me so I immediately shipped it back They would not take the return because it had a strong perfume scent I wrote to them and explained that I only tried on the blazer I never wore it I packaged it immediately after noticing it didn t fit me I m also allergic to perfumes so I don t wear any You also can t even get in contact with anyone via phone only email I honestly feel like i was robbed of my 240 which I paid for the item I m honestly super disappointed will NOT be buying from this company ever again I do not recommend anyone buying from this company be very careful when orderig from Pixie Market
Muna
6730 reviews
N/A
1 year ago
Absolutely terrible service
Absolutely terrible service I ordered a coat and after 10 days they said they couldn t deliver Then refunded me the item cost but kept the delivery costs How is that possible when no delivery has been made Seems to me they are running a scam
Sunhee
6730 reviews
N/A
1 year ago
I hate myself to spend 15 to 20 to
I hate myself to spend 15 to 20 to send back to FL Miami in fedex office First no tags attached on Dress We don t know what size or content of fabric also cheap fabric and not well made it too not fitted well too Don t brother to order you will spend more time to sending it back Hopefully they will refund it soon i sent back right after I received it Never buy again
Pamela
6730 reviews
N/A
1 year ago
Change the sale item to Final sale
Change the sale item to Final sale after I placed my order didn t offer exchange options forcing costumer to buy things Costumer service is not solving problem and never receive the item any more Shoppers be aware
Michelle Miha
6730 reviews
N/A
1 year ago
Awful customer service
Such a shame that this company does not give a hoot about the customer experience Sizing is off so you pay a hefty fee for international shipping to find that the sizing comes up really small and then you need to return paying another hefty fee They completely ignore emails - don t even have the courtesy to acknowledge them or respond at all and you have to badger them to get a refund What a short-sighted way to do business Greed doesn t create return customers
Mimipeach
6730 reviews
N/A
1 year ago
It seems to be like a drop shipping
It seems to be like a drop shipping business except that they stock I ordered a pant and expected a Pixie Market pant but I received a wrongly cut pant with the kind of tag you have when you order on Ali Express Save the money don t buy and at least buy directly for a fifth of the price on Ali Express
Thereviewer
6730 reviews
N/A
1 year ago
Item not as described pictures are too good
Second time I ordered but again dissapointed I ordered a white satin skirt It was delivered in champagne colour and seams in front Absolutely not as described Moreover they do returns but I have to send it back at own expenses from europe to us Although delivery is very quick so I assume they have a european warehouse It looks nice online but far from irl Don t buy from them
