Pjmcdaid Reviews

Horrified by lack of customer service

Had an unfortunate experience with sales woman Breegen At the beginning I had ordered a bath through Mc daids I was told it would take at the most 10 days to come into the store I organised this time frame with my plumber who had squeezed us in as a favour as I m 8 5 months pregnant and trying to get into our new build home before the baby arrives Day 10 had rolled around and as I had no updates or calls from Breegen I decided to call to make sure the bath was in and give them the benefit of the doubt that they had forgot to contact me To my horror I was told that the company hadn t put through the order Had I waited to be contacted I would still be awaiting With apologies Breegen said she would try her best to get something similar faster and would get back to me I agreed to have the bath ordered again if this couldn t be done and I awaited her phone call to confirm as my plumber was coming the following week to install I did not receive any updates on order and did not receive the phone call to let me know what was going on Given that I had been running around to try get something sorted for my plumber who would not reschedule until January I had no choice but to go ahead with another bath I had been in and out of hospital during the same week which may have caused me to forget to let McDaids know that I ordered through another company even though I was not made aware of any updates or orders made I received a phone call a near 20 days after I had put my initial order through to say the order is in the shop and I was treated with total disrespect when I had told Breegen unfortunately I had to get another bath and apologised for forgetting to let them know I explained my situation but it didn t help With her aggressive tone I felt quite threatened and I wasn t going to post my review but I don t want her to get away with treating a customer like this again I would think that some customer service training needs to take place for said employee