Place2place receives overwhelmingly positive reviews for its taxi service, with many customers praising the friendly, polite, and professional drivers. The drivers are consistently described as punctual, often arriving on time or even early, which is a key strength of the service. The vehicles are frequently noted as being clean, smart, and comfortable, enhancing the overall ride experience. The booking process, via app or phone, is generally reported as smooth and efficient, with office staff also receiving praise for being helpful. Specific drivers like Ozzy (ID38), Bob, Ahmed, and Sunny are repeatedly highlighted for exceptional service, creating a sense of reliability and personal care. However, a significant minority of reviews report severe issues, including drivers failing to show up for pre-booked trips, particularly for important airport or train station pickups. Complaints also include rude customer service staff when problems arise, unexpected and high charges, and occasional instances of unprofessional driver behaviour, such as driving unsafely or leaving passengers stranded. The company's pricing is noted as sometimes being higher than competitors and increasing at weekends, though many still find fares reasonable. Overall, while the majority of customers are highly satisfied and loyal, the negative experiences point to inconsistent reliability and customer service handling in certain situations.
What customers love
- Friendly, polite, and professional drivers
- Clean, smart, and comfortable vehicles
- Reliable and efficient booking process
Common concerns
- No-show incidents for pre-booked trips, especially
- Unexpected high charges and pricing disputes
- Unprofessional driver behaviour in isolated cases
- Higher prices compared to some local
Last updated 4 months ago
