De Agostini should never have a
De Agostini should never have a subsidiary such as Model Space where service is so awful that subscriptions are cancelled or stopped without completing the commitment Thanks
kevin
N/A
Outrageous
I started to build three kits jaguar e-type and all of a sudden one year and a half years ago I stopped receving the parts I have called several times I have sent several emails and I have not yet received my last 6 packages And on top of that they offered me the posibility of returning my money only if I send back the 18 packs that I have received But the problem is that the three models are semi-built up to the 17th pack and they do not accept them like that It is unbeliable and a shame UPDATE Out of 5 packs missing they have just sent only one I am still struggling the get the other 4 packs sent Francisco
Max
N/A
Fatal Coleccion de marvel
Me suscribi a la coleccion de marvel antes de que me enviaran el primer paquete y se lo cobraran decidi darme de baja y contacte con ellos me cobraron el envio la figura me vino rota y aun no me han dado de baja
Joao Marta
N/A
Very poor communication
Very poor communication issue didn t solve
Max
N/A
For the price paid i expected more
For the price paid i expected more quality on the products also i have always subscribed to premium membership and all the time the package gets informed as delivered one day before its arrival making it hard to coordinate if you must work pretentially
Joao Marta
N/A
Inconsistent
There is so much more you could do to improve customer satisfaction I have received 8 shipments 18 1 24 cars in total for the Ferrari F1 collection and the packaging is inconsistent which is a big negative for people trying to build a proper collection 1- Some cars packaging are fully wrapped in plastic great 2- Some cars packaging are not wrapped in plastic disappointing - 3- on 18 cars received I received 1 car damaged however after calling and explaining the situation customer service sent the exact same car as replacement without fees great 4- on 18 cars received 1 box is broken car is ok but for collection purposes this is unacceptable -- I do not have the energy to call and explain again The experience is supposed to be flawless but receiving differently wrapped with protective plastic or not is not matching my expectations for the price paid Receiving damaged cars and or boxes containing the cars is a red flag regarding quality I sent a subscription cancelation via tracked paper mail Improve your consistency in quality please
Joao Marta
N/A
Delivery always late
Delivery always late Expensive
Max
N/A
Order of issuane on a collection
I do not understand why are they not capable to provide me with a complete list of all the books on the Agatha Chistie s collection and their order of issuance
Joao Marta
N/A
To order was simpel
To order was simpel this moment I am waiting for my first pakket Renault 8
DAVID
N/A
Great work always delivering on time
The communication resolution and efficiency is excel lent I have completed several subscriptions and never has any problem or complaint but great experience
