Customer experience with Police-supplies is sharply divided, with many praising excellent service and product quality while others report severe issues. The company receives high praise for responsive and helpful customer service, particularly from specific staff members like Sam and Claudia, who resolve issues promptly and go above and beyond. Positive reviews highlight fast delivery, good product packaging, and reasonable pricing for quality tactical gear and clothing. However, a significant number of customers report extremely poor experiences, including faulty products with inadequate refunds and shocking customer service that ignores complaints. Major complaints involve unreliable dispatch times, orders taking months instead of weeks, and items arriving out of stock after payment. The company's communication is criticized for failing to notify customers of closure periods before purchase, leading to order delays and inability to cancel. Product quality is inconsistent, with reports of items like kit bags and boots falling apart quickly, countered by other reviews praising durable, well-made items. The returns and refund policy is problematic, as customers report not receiving full refunds or postage costs for faulty items despite policy claims. Overall satisfaction hinges on whether a customer encounters the praised efficient service or the criticized operational failures, creating a polarized reputation.
What customers love
- Good quality and well-made products for
- Effective resolution of issues and missing
- Reasonable pricing compared to competitors
Common concerns
- Faulty products with inadequate refunds and
Last updated 4 months ago
