Popinabox Reviews

Alipay

3.59
139 reviews
Great Rating
Based on 139 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customers generally find the website easy to use and appreciate the wide product selection and competitive pricing. Many praise the quick and helpful customer service provided by specific agents. However, a substantial number of reviews highlight issues with order fulfillment, including severe delays, cancellations, and items not arriving. There are also recurring complaints about expensive shipping costs and problems with pre-order reliability.

What customers love
  • Great product range
  • Competitive pricing
  • Helpful customer service
Common concerns
  • Chronic stock issues
  • Severe delays

Last updated 4 days ago

C

Scammed

Pre-ordered 3 x season 4 funko pops in August 22 They have since been released yet pop in a box still shows order as processing Contacted them today and company said they were on special order but couldn t give me a date I pushed for further information 2nd message states they are no longer selling funko pops and will cancel my order so blatantly lied to me this morning and have also wasted my money as now they are more expensive elsewhere Definitely do not trust this site
D

Absolute scam company

Ordered a Funko pop and it came damaged Money was taken and replacement never sent I ve sent bank statements of proof of purchase and screenshots of customer service contacted but according to their finance department they never took payment even though I have sent proof So no refund and no item either Ongoing complaint for over a month
M

Avoid

Absolute scam company Order figures that never arrive and don t return your money I ve now realised they store and use people s payments cards withough permission Just been sent an item that I never ordered and they helped themselves to payment their response when challenged you can send it back Regarding your response Putting a 10 credit on my account for a 11 99 cost for a figure that should have been fully refunded doesn t really help it also doesn t change the fact that the Gor figure you sent and took payment for withought authorisation was never actually ordered by me
N

Terrible service

Avoid They only care about their influencers I would be embarrassed to work for this company It takes years to get your pops often damaged Or they decide to cancel your orders without any explanation Terrible company I have over 400 pops so trust me I buy a lot of pops Will never buy from here again
S

Poor quality and long wait times

I ordered a loungefly bag for a present for my daughter in law on Sunday 27th November Given tracking info through Royal Mail who say they are waiting for parcel from sender Unable to contact via phone and live chat Email received saying they will look into why I haven t received Totally disappointed in this company Won t use again won t recommend them to anyone else either Will be seeking a refund ASAP so I can at least purchase form a different company who WILL send the bag
J

Would Absolutely Never Again

Pre ordered the blink 182 set back in august 2022 was then told December then April and it has only arrived today The funko pops also have black marks one of the face and another one on the back one of them is also scuffed I believe I have been sent a return as I also receive no communication that it was being sent or from Royal Mail no emails be careful when ordering from these guys
E

Ordered a Funko PoP in March 2022 I

Would absolutely never again use or recommended at all The delivery dates and stock levels are always super sketchy Final straw was pre-ordering two Pops well in advance Heard nothing until I was told they had them and they were in their way Release date then passed with no update or response then have a message to say they canceled them with no explanation In that time I could have got them somewhere else but will now have to pay a premier
S

Have 2 different monthly subscriptions

Ordered a Funko PoP in March 2022 I have never received it They were restocked after a few weeks when I enquired why I hadn t received my order I was told there had been a problem at dispatch What that actually means I have no idea There was no other explanation given Still no order by November so I cancelled as Pop In A Box obviously didn t give a damn about fulfilling my order Needless to say I won t order from them again Absolutely appalling service
L

I would give 0 stars if possible

Have 2 different monthly subscriptions with this company Get email on 28th November saying they have been dispatched via Royal Mail Now 9th December nothing arrived Sent message via my account to which I received a response saying sorry would I like a refund for both items Replied yes please to only get a response back saying I can t have a refund as outside 40 days How s is 28 11 2022 until 09 12 22 40 days Give me the refund I was told I could have
M

Impossible to cancel order that hasn t been dispatched

I would give 0 stars if possible Worst company I have ever used to purchase anything in my life After 8 working days my order is nowhere to be found supposedly dispatched to the courier the courier never received it Contacted several times and always replied rudely and dismissively Please avoid at all cost they are just a scam company

About Popinabox

Pop In A Box Brings you the widest range of Funko Pops collectible figures, exclusive releases at prices you wont Believe. All the characters you could ever want.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Popinabox is a premier e-commerce platform dedicated to the world of collectible figures, with a core focus on the Funko Pop! Vinyl range. It serves as a comprehensive hub for collectors of all levels, offering an extensive catalogue of figures from movies, TV, games, anime, and music, along with exclusive items and a unique subscription service.

The website offers a vast inventory of Funko Pop! Vinyl figures across countless franchises. In addition to standard releases, it frequently lists exclusive and limited-edition figures. The product range also extends to related merchandise such as keychains, plushies, and other collectible lines, providing a one-stop shop for pop culture fans.

The subscription service allows you to create a personalized Wishlist by liking or disliking thousands of figures on the site. Using this data, an algorithm curates a monthly mystery box with Pop! Vinyl figures predicted to match your tastes. You control the delivery frequency (monthly, bi-monthly, or quarterly) and the number of figures per box, adding an element of surprise and discovery to collecting.

The Pop! Price Guide is a community feature on Popinabox that helps users track the estimated market value of their Funko Pop! Vinyl collection. This tool assists collectors in understanding the worth of their items, which is valuable for trading, selling, or simply cataloguing their collection.

Yes, Popinabox frequently offers exclusive and limited-edition Funko Pop! Vinyl figures that are often difficult to find through other retailers. These exclusives make the site a key destination for collectors seeking rare additions to their collections.
Looking for Popinabox alternatives? We've ranked 9+ similar companies by reviews.
View All Alternatives

About Popinabox

Popinabox: The Ultimate Destination for Pop! Vinyl Collectors

Popinabox.co.uk is a premier e-commerce platform dedicated exclusively to the vibrant world of collectible figures, with a core focus on the immensely popular Funko Pop! Vinyl range. The website positions itself as a comprehensive hub for both seasoned collectors and newcomers, offering an extensive catalogue, exclusive items, and a unique subscription service designed to enhance the collecting experience.

Core Product Offering and Catalogue

The website boasts a vast and meticulously organized inventory of Pop! Vinyl figures spanning countless franchises. From blockbuster movies and iconic TV series to legendary video games, anime, and music icons, the collection is impressively diverse. Key categories are easily navigable, allowing users to browse by franchise, character, or series. Beyond standard releases, Popinabox frequently offers exclusive and limited-edition figures that are difficult to find elsewhere, making it a key destination for securing rare additions to any collection. The product range also extends to related merchandise, including keychains, plushies, and other collectible lines, providing a one-stop shop for fans.

The Signature Subscription Service

A defining feature of Popinabox is its innovative subscription model. This service allows customers to create a personalized "Wishlist" by liking or disliking thousands of figures on the site. Using this data, Popinabox's algorithm then curates and delivers a monthly mystery box containing Pop! Vinyl figures it predicts the subscriber will love. Users have full control over the frequency (monthly, bi-monthly, or quarterly) and the number of figures per box. This element of surprise, combined with personalization, adds an engaging and exciting dimension to collecting, helping fans discover new figures from their favourite genres.

User Experience and Community Features

The website is designed with the collector in mind, featuring a clean layout and intuitive navigation. Detailed product pages include high-quality images, essential details, and stock availability. Popinabox fosters a strong sense of community through features like the "Pop! Price Guide," which helps users track the estimated value of their collection, and regular blog content covering news, reviews, and collecting tips. The site also runs frequent promotions, discounts, and a reward points system, offering tangible value to its customer base.

Commitment to Collectors

Popinabox demonstrates a clear understanding of its audience. The entire service is built around the passions of collectors, offering not just products but an engaging ecosystem. From the thrill of the subscription reveal to the practicality of the price guide and the pursuit of exclusives, the platform caters to every facet of the hobby. Its focus on the UK market ensures competitive pricing in local currency and reliable shipping, solidifying its position as a trusted and authoritative retailer in the region's collectibles space.

In summary, Popinabox.co.uk successfully combines a massive retail selection with a clever, personalized subscription service. It transcends being a mere online store by creating an interactive and community-oriented platform that celebrates pop culture fandom, making it an essential website for any Pop! Vinyl enthusiast in the UK and beyond.