Popinabox Reviews

Alipay

3.59
139 reviews
Great Rating
Based on 139 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customers generally find the website easy to use and appreciate the wide product selection and competitive pricing. Many praise the quick and helpful customer service provided by specific agents. However, a substantial number of reviews highlight issues with order fulfillment, including severe delays, cancellations, and items not arriving. There are also recurring complaints about expensive shipping costs and problems with pre-order reliability.

What customers love
  • Great product range
  • Competitive pricing
  • Helpful customer service
Common concerns
  • Chronic stock issues
  • Severe delays

Last updated 4 days ago

C

Ordering great stock awful

Ordering is very easy great selection of Pops Often don t receive Pops ordered though seems like PIAB take more orders than they have stock for
V

They are extremely slow at fulfilling

They are extremely slow at fulfilling orders on preorders And they don t always complete which leaves you frustrated when you have waited months just for your item to be cancelled
G

No pop Vinyl stock

Strange but stock from previous shop was in stock but every other pop Funko was sold out
L

Do not expect to actually get anything you order

I have attempted to order 6 items from them over the span of a few months and have actually received one of them with one still potentially coming but extremely delayed All of the others have been cancelled either almost immediately afterward or a month or so down the line when the thing I pre-ordered was supposed to ship Ultimately I think this company over sells the amount of product they actually have and then goes Uh oh Just kidding we don t have enough of this for you The pre-order items are extra infuriating because you wait a month or more for the pre-order date to be pushed back twice and then your order to be straight up cancelled Do pre-orders not indicate how much they need to stock anymore Am I missing something And to top it all off the only items I received or am set to receive are not even Funko pops They are clothing items which I think is ironic given their company name Customer service is alright but some of the answers were vague and one was even downright condescending so that was fun to deal with Overall I will not be buying anything from them again What is the point of such intense deal and promotional advertising if none of those products are ever in stock Huge disappointment
M

I am happy with the Ordering process

I am happy with the Ordering process but not happy with the time taken to receive products I m still waiting for Items ordered in July Granted it states an expected month of delivery upon ordering but there are no updates or expected date of delivery Just that it s processing and that the bar shows 3 4 complete Frustrated
J

Useless and disappointing

A couple of pops I ordered from them came fine but it took months almost a year only reason I have them 2 stars would have given only 1 otherwise All the rest of the orders have been cancelled by them due to not being able to get the stock- meanwhile these pops have been sold everywhere else so I don t understand the problem I should have just bought them elsewhere I ve missed out on a few now because I ve been expecting the pre-order but it never comes Why allow orders of products they haven t secured the stock for I ve waited a year for two pops to now be told they re cancelled they give you a 30 discount on in stock pops which is useless because everything is either out of stock or preorder waste of time that is They know you can t use it but it makes them seem decent so they offer it I will be deleting my app and requesting to be removed from their subscription list for emails as I have no intention of ever buying from them again- I will take my business elsewhere I recommend everybody to do the same Edit The reply on this is not true and a generic response to any review here- I didn t raise anything on my account plus they have no idea who I even am how can they know my account I ve stuck to my word and will buy pops from anywhere but this company from now on
M

Will see if order arrives or not ive

Will see if order arrives or not ive made pre orders waited long time periods to be cancelled
K

What a nightmare

Update 2 Liam kept his word and a partial refund has been done Once the remaining items arrive I will update again Update 1 Thank you for the response Liam I will update this once the items come in and the difference is refunded for the returned items What a nightmare This started on 12 6 2022 and is still going in a continuous loop asking the same questions repeatedly I followed the instructions and was amicable in swapping the damaged items It has progressed beyond that now and I was even willing to replace the lot then I shipped all the things as indicated on the return form marked the box as directed and included the return slip inside It was delivered back to them by USPS on 12 20 2022 Being close to Christmas I decided to check back on 12 27 2022 and was told it took 3-5 business days I checked again on 1 3 2023 and was told they needed confirmation it had been sent back to them however in a message on 12 22 2022 they indicated that it had been received already Now I have to start again as of 1 4 2023 they need the tracking number to see if it was received at the warehouse Right now I am out of the money and the entire order All I want is my money back for the order which shouldn t be this hard
R

Ordered 2 pops and over 2 weeks later

Ordered 2 pops and over 2 weeks later no word or estimated delivery both pops were in stock on time of purchase
L

Never Preorder

I love the website for pops but 99 of the time I try and buy a preorder It gets cancelled which is very frustrating as i let it go at first thinking it was just bad luck but now I ve not had a preorder actually show up

About Popinabox

Pop In A Box Brings you the widest range of Funko Pops collectible figures, exclusive releases at prices you wont Believe. All the characters you could ever want.

United States

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Frequently Asked Questions

Popinabox is a premier e-commerce platform dedicated to the world of collectible figures, with a core focus on the Funko Pop! Vinyl range. It serves as a comprehensive hub for collectors of all levels, offering an extensive catalogue of figures from movies, TV, games, anime, and music, along with exclusive items and a unique subscription service.

The website offers a vast inventory of Funko Pop! Vinyl figures across countless franchises. In addition to standard releases, it frequently lists exclusive and limited-edition figures. The product range also extends to related merchandise such as keychains, plushies, and other collectible lines, providing a one-stop shop for pop culture fans.

The subscription service allows you to create a personalized Wishlist by liking or disliking thousands of figures on the site. Using this data, an algorithm curates a monthly mystery box with Pop! Vinyl figures predicted to match your tastes. You control the delivery frequency (monthly, bi-monthly, or quarterly) and the number of figures per box, adding an element of surprise and discovery to collecting.

The Pop! Price Guide is a community feature on Popinabox that helps users track the estimated market value of their Funko Pop! Vinyl collection. This tool assists collectors in understanding the worth of their items, which is valuable for trading, selling, or simply cataloguing their collection.

Yes, Popinabox frequently offers exclusive and limited-edition Funko Pop! Vinyl figures that are often difficult to find through other retailers. These exclusives make the site a key destination for collectors seeking rare additions to their collections.
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About Popinabox

Popinabox: The Ultimate Destination for Pop! Vinyl Collectors

Popinabox.co.uk is a premier e-commerce platform dedicated exclusively to the vibrant world of collectible figures, with a core focus on the immensely popular Funko Pop! Vinyl range. The website positions itself as a comprehensive hub for both seasoned collectors and newcomers, offering an extensive catalogue, exclusive items, and a unique subscription service designed to enhance the collecting experience.

Core Product Offering and Catalogue

The website boasts a vast and meticulously organized inventory of Pop! Vinyl figures spanning countless franchises. From blockbuster movies and iconic TV series to legendary video games, anime, and music icons, the collection is impressively diverse. Key categories are easily navigable, allowing users to browse by franchise, character, or series. Beyond standard releases, Popinabox frequently offers exclusive and limited-edition figures that are difficult to find elsewhere, making it a key destination for securing rare additions to any collection. The product range also extends to related merchandise, including keychains, plushies, and other collectible lines, providing a one-stop shop for fans.

The Signature Subscription Service

A defining feature of Popinabox is its innovative subscription model. This service allows customers to create a personalized "Wishlist" by liking or disliking thousands of figures on the site. Using this data, Popinabox's algorithm then curates and delivers a monthly mystery box containing Pop! Vinyl figures it predicts the subscriber will love. Users have full control over the frequency (monthly, bi-monthly, or quarterly) and the number of figures per box. This element of surprise, combined with personalization, adds an engaging and exciting dimension to collecting, helping fans discover new figures from their favourite genres.

User Experience and Community Features

The website is designed with the collector in mind, featuring a clean layout and intuitive navigation. Detailed product pages include high-quality images, essential details, and stock availability. Popinabox fosters a strong sense of community through features like the "Pop! Price Guide," which helps users track the estimated value of their collection, and regular blog content covering news, reviews, and collecting tips. The site also runs frequent promotions, discounts, and a reward points system, offering tangible value to its customer base.

Commitment to Collectors

Popinabox demonstrates a clear understanding of its audience. The entire service is built around the passions of collectors, offering not just products but an engaging ecosystem. From the thrill of the subscription reveal to the practicality of the price guide and the pursuit of exclusives, the platform caters to every facet of the hobby. Its focus on the UK market ensures competitive pricing in local currency and reliable shipping, solidifying its position as a trusted and authoritative retailer in the region's collectibles space.

In summary, Popinabox.co.uk successfully combines a massive retail selection with a clever, personalized subscription service. It transcends being a mere online store by creating an interactive and community-oriented platform that celebrates pop culture fandom, making it an essential website for any Pop! Vinyl enthusiast in the UK and beyond.