Popinabox Reviews

Alipay

3.59
139 reviews
Great Rating
Based on 139 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customers generally find the website easy to use and appreciate the wide product selection and competitive pricing. Many praise the quick and helpful customer service provided by specific agents. However, a substantial number of reviews highlight issues with order fulfillment, including severe delays, cancellations, and items not arriving. There are also recurring complaints about expensive shipping costs and problems with pre-order reliability.

What customers love
  • Great product range
  • Competitive pricing
  • Helpful customer service
Common concerns
  • Chronic stock issues
  • Severe delays

Last updated 4 days ago

M

The ordering online was simple

The ordering online was simple receiving what I ve ordered will be a surprise as more recent orders even though I ve been waiting on them for sometimes over a year seem to mysteriously go out of stock
D

Order issues were resolved

Placed order on 10 12 was sent tracking number on 13 12 Royal Mail tracking shows they haven t received parcel from supplier Emailed supplier and was told that Royal Mail have lost the parcel after an unsuccessful delivery now have to find alternative gifts before Xmas day A quick search shows countless others having the same experience Never using this company again UPDATE after they resent the items I received them just 2 days later - although I received duplicates of 3 of the items Fortunate that they did as one of them was broken Unsurprising with the overloaded postal service currently I messaged customer services to return the additional non-broken items I had received and was told I didn t need to return them as a gesture of goodwill Pleasantly surprised that they dealt with my order issue so quickly and I managed to receive it in time for Christmas Can t really ask any more of a company when things have gone wrong Would now use them again in future
L

Got charged even though sub box was

Got charged even though sub box was cancelled support agent dan was very quick and helpful managed to refund and let me keep items
C

Live Chat Help

The live help chat allowed me to resolve an issue about my order Dan was especially helpful by finding and helping me to cancel my order and making sure everything was resolved Would definitely use the live chat service again as was easy to use and very helpful
T

Overall good

Overall decent with good products and good customer service however on occasion some products have arrived either wrong or damaged but we did manage to resolve those issues quite hastily However some issues have gone unresolved still
A

Misleading promotional offers

Edit I have changed my star rating as Pop in a Box have offered to credit my account with 15 to allow for the discount Misleading promotional offers I signed up to the mailing list because I was incentivised by the offer of 10 off any in stock item I received the discount code but was disappointed to see that the code wouldn t activate with the product I was trying to buy As the product had money off already apparently the code wasn t valid This was not made clear in the mailing list pop up request This is misleading I will not be purchasing anything from this site or any of THG s affiliates Shady business practice and anti-consumer Edit I have been asked to send extra info to Pop In A Box - I have sent them my phone number and full name but I obviously couldn t send an order number as I was unable to proceed with the order due to the discount not working Edit 2 it s been a couple of hours now and I haven t heard anything I would think the replied Pop in a Box issue on trust pilot are damage limitation meaning they appear like they are addressing concerns when in fact nothing happens Shady
E

Dan s Review

Today I spoke to Dan regarding an issue with a subscription I have had since last year Unfortunately the subscription stopped getting sent due to a lack of stock I was not made aware of this and after spending roughly 2-3 months speaking to about 10 different people who kept telling me they weren t sure why it wasn t being sent and that they ll raise it to be investigated and someone will get back to me within 24-72 hours No one ever got back to me with any answers However after speaking to Dan today he was able to identify the problem instantly and explain why nothing was being sent out Dan was extremely helpful and his colleagues could do with learning a thing or two on how to get the job done
L

Currently building a collection

Currently building a collection majority of my pops are from pop in a box have always been happy with purchase true genuine pops On 2 occasions had purchased pops one was scratched on the inside of plastic visible another one the pop was out of place Most of what I would like are out of stock also Otherwise satisfied and I ll continue to shop
N

Preorder

I preorder an item in May to be delivered beginning of June it was with me 10 days after the release date I had no problem at all Will order from them again
T

Cancelling Subscription

After having trouble cancelling my subscription I was put through to the live chat to Dan Really helpful and polite Fast replies and managed to cancel the subscription which was annoying me Overall brilliant customer service

About Popinabox

Pop In A Box Brings you the widest range of Funko Pops collectible figures, exclusive releases at prices you wont Believe. All the characters you could ever want.

United States

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Frequently Asked Questions

Popinabox is a premier e-commerce platform dedicated to the world of collectible figures, with a core focus on the Funko Pop! Vinyl range. It serves as a comprehensive hub for collectors of all levels, offering an extensive catalogue of figures from movies, TV, games, anime, and music, along with exclusive items and a unique subscription service.

The website offers a vast inventory of Funko Pop! Vinyl figures across countless franchises. In addition to standard releases, it frequently lists exclusive and limited-edition figures. The product range also extends to related merchandise such as keychains, plushies, and other collectible lines, providing a one-stop shop for pop culture fans.

The subscription service allows you to create a personalized Wishlist by liking or disliking thousands of figures on the site. Using this data, an algorithm curates a monthly mystery box with Pop! Vinyl figures predicted to match your tastes. You control the delivery frequency (monthly, bi-monthly, or quarterly) and the number of figures per box, adding an element of surprise and discovery to collecting.

The Pop! Price Guide is a community feature on Popinabox that helps users track the estimated market value of their Funko Pop! Vinyl collection. This tool assists collectors in understanding the worth of their items, which is valuable for trading, selling, or simply cataloguing their collection.

Yes, Popinabox frequently offers exclusive and limited-edition Funko Pop! Vinyl figures that are often difficult to find through other retailers. These exclusives make the site a key destination for collectors seeking rare additions to their collections.
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About Popinabox

Popinabox: The Ultimate Destination for Pop! Vinyl Collectors

Popinabox.co.uk is a premier e-commerce platform dedicated exclusively to the vibrant world of collectible figures, with a core focus on the immensely popular Funko Pop! Vinyl range. The website positions itself as a comprehensive hub for both seasoned collectors and newcomers, offering an extensive catalogue, exclusive items, and a unique subscription service designed to enhance the collecting experience.

Core Product Offering and Catalogue

The website boasts a vast and meticulously organized inventory of Pop! Vinyl figures spanning countless franchises. From blockbuster movies and iconic TV series to legendary video games, anime, and music icons, the collection is impressively diverse. Key categories are easily navigable, allowing users to browse by franchise, character, or series. Beyond standard releases, Popinabox frequently offers exclusive and limited-edition figures that are difficult to find elsewhere, making it a key destination for securing rare additions to any collection. The product range also extends to related merchandise, including keychains, plushies, and other collectible lines, providing a one-stop shop for fans.

The Signature Subscription Service

A defining feature of Popinabox is its innovative subscription model. This service allows customers to create a personalized "Wishlist" by liking or disliking thousands of figures on the site. Using this data, Popinabox's algorithm then curates and delivers a monthly mystery box containing Pop! Vinyl figures it predicts the subscriber will love. Users have full control over the frequency (monthly, bi-monthly, or quarterly) and the number of figures per box. This element of surprise, combined with personalization, adds an engaging and exciting dimension to collecting, helping fans discover new figures from their favourite genres.

User Experience and Community Features

The website is designed with the collector in mind, featuring a clean layout and intuitive navigation. Detailed product pages include high-quality images, essential details, and stock availability. Popinabox fosters a strong sense of community through features like the "Pop! Price Guide," which helps users track the estimated value of their collection, and regular blog content covering news, reviews, and collecting tips. The site also runs frequent promotions, discounts, and a reward points system, offering tangible value to its customer base.

Commitment to Collectors

Popinabox demonstrates a clear understanding of its audience. The entire service is built around the passions of collectors, offering not just products but an engaging ecosystem. From the thrill of the subscription reveal to the practicality of the price guide and the pursuit of exclusives, the platform caters to every facet of the hobby. Its focus on the UK market ensures competitive pricing in local currency and reliable shipping, solidifying its position as a trusted and authoritative retailer in the region's collectibles space.

In summary, Popinabox.co.uk successfully combines a massive retail selection with a clever, personalized subscription service. It transcends being a mere online store by creating an interactive and community-oriented platform that celebrates pop culture fandom, making it an essential website for any Pop! Vinyl enthusiast in the UK and beyond.