Popinabox Reviews

Alipay

3.59
139 reviews
Great Rating
Based on 139 user experiences
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AI Review Summary Based on 139 reviews

Customers generally find the website easy to use and appreciate the wide product selection and competitive pricing. Many praise the quick and helpful customer service provided by specific agents. However, a substantial number of reviews highlight issues with order fulfillment, including severe delays, cancellations, and items not arriving. There are also recurring complaints about expensive shipping costs and problems with pre-order reliability.

What customers love
  • Great product range
  • Competitive pricing
  • Helpful customer service
Common concerns
  • Chronic stock issues
  • Severe delays

Last updated 4 days ago

H

Don t bother to let you know what s going on until you contact them

Made the mistake of ordering some end of term teacher s gifts before reading all these terrible reviews Attempted to cancel order an hour later to be told it can t be cancelled as the process for dispatch has begun I was advised to return the unwanted items when they arrive even though they haven t left yet Not exactly forward thinking on the carbon footprint front Appreciate it is not the agent s fault but think the company need to re-think this policy
D

Pre-order not in the box

Bought a funko pop advent Callander for my daughter which hasn t turned up even after receiving a mail collection notice from them When I asked today when I should expect it they have replied that they are out of stock despite the fact that they reduced the item further after I purchased it while still saying it was in stock no contact from them to say it wasn t coming at all My daughter is very upset I will not be buying again from them
H

Ordered 26 11 22 order was no

I have spent nearly two years in places being lied to by customer support with tickets constantly open Either over discount discrepancies in their emails or how their pre-order items run out of stock when they ve sat on shop shelves for months before To then have over 150 of stock cancelled as they start to sell new pre-orders for other items found in shops like amazon hmv already Nothing has been resolved just an automated apology email a fresh start to carry on the trend
K

Waste of time

Ordered 26 11 22 order was no dispatched many attempts to get advice customer service agents don t really care Blaming Royal Mail when it hasn t even been sent to them Advised another two time it was dispatched again is wasn t They lie constantly to keep your money and not send items Disgusting behaviour just before Christmas all items are now sold out so probably over sold Offer credit I would not buy from these ever again
I

I ordered an item that was in stock

Waited nearly two week for the item to be delivered with the tracking saying that it was on its way to royal mail I chased up pop in a box to find that there was a problem at the warehouse so the order had been stopped But yet they never contacted to tell me this I fully believe they sell stock that they don t have as this is not the first issue I have had with them
J

Takes money and does not deliver

I ordered an item that was in stock and received an email saying it was dispatched the following day 2 weeks later I am being told that they haven t even received their stock for pre releases this was an advent calendar and today is the 10th of December so I m not sure when they think advent calendars go on sale This item has been available for weeks What a scam
A

Not received order after 1 month

Take your money for an order it does not have in stock and then takes ages to identify a problem and get round to cancelling the order and refunding money As of yet I am still without either my order a cancelation of the order or any signs of a refund I will never use again and will tell others to avoid Follow Up I received an email from the company with an offer to refund me for my order My reply requesting a refund bounced back as the inbox was full Not promising Really just avoid this company and I will be getting my card issuer involved in this
L

Long delivery

Purchased my order on the 3rd October I m still waiting for it 6 weeks later Contacted them keep saying waiting for allocated items Don t take the order if you haven t got it in stock
S

Severe delays with the order I placed

Severe delays with the order I placed in 2022 A majority of the order was fulfilled in February 2023 I still have not received the last part of my order and it is no longer available on the website as it was limited edition No correspondence to confirm further shipping or actions A whole eighteen-months late Very frustrated Will not be buying from them again

About Popinabox

Pop In A Box Brings you the widest range of Funko Pops collectible figures, exclusive releases at prices you wont Believe. All the characters you could ever want.

United States

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Frequently Asked Questions

Popinabox is a premier e-commerce platform dedicated to the world of collectible figures, with a core focus on the Funko Pop! Vinyl range. It serves as a comprehensive hub for collectors of all levels, offering an extensive catalogue of figures from movies, TV, games, anime, and music, along with exclusive items and a unique subscription service.

The website offers a vast inventory of Funko Pop! Vinyl figures across countless franchises. In addition to standard releases, it frequently lists exclusive and limited-edition figures. The product range also extends to related merchandise such as keychains, plushies, and other collectible lines, providing a one-stop shop for pop culture fans.

The subscription service allows you to create a personalized Wishlist by liking or disliking thousands of figures on the site. Using this data, an algorithm curates a monthly mystery box with Pop! Vinyl figures predicted to match your tastes. You control the delivery frequency (monthly, bi-monthly, or quarterly) and the number of figures per box, adding an element of surprise and discovery to collecting.

The Pop! Price Guide is a community feature on Popinabox that helps users track the estimated market value of their Funko Pop! Vinyl collection. This tool assists collectors in understanding the worth of their items, which is valuable for trading, selling, or simply cataloguing their collection.

Yes, Popinabox frequently offers exclusive and limited-edition Funko Pop! Vinyl figures that are often difficult to find through other retailers. These exclusives make the site a key destination for collectors seeking rare additions to their collections.
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About Popinabox

Popinabox: The Ultimate Destination for Pop! Vinyl Collectors

Popinabox.co.uk is a premier e-commerce platform dedicated exclusively to the vibrant world of collectible figures, with a core focus on the immensely popular Funko Pop! Vinyl range. The website positions itself as a comprehensive hub for both seasoned collectors and newcomers, offering an extensive catalogue, exclusive items, and a unique subscription service designed to enhance the collecting experience.

Core Product Offering and Catalogue

The website boasts a vast and meticulously organized inventory of Pop! Vinyl figures spanning countless franchises. From blockbuster movies and iconic TV series to legendary video games, anime, and music icons, the collection is impressively diverse. Key categories are easily navigable, allowing users to browse by franchise, character, or series. Beyond standard releases, Popinabox frequently offers exclusive and limited-edition figures that are difficult to find elsewhere, making it a key destination for securing rare additions to any collection. The product range also extends to related merchandise, including keychains, plushies, and other collectible lines, providing a one-stop shop for fans.

The Signature Subscription Service

A defining feature of Popinabox is its innovative subscription model. This service allows customers to create a personalized "Wishlist" by liking or disliking thousands of figures on the site. Using this data, Popinabox's algorithm then curates and delivers a monthly mystery box containing Pop! Vinyl figures it predicts the subscriber will love. Users have full control over the frequency (monthly, bi-monthly, or quarterly) and the number of figures per box. This element of surprise, combined with personalization, adds an engaging and exciting dimension to collecting, helping fans discover new figures from their favourite genres.

User Experience and Community Features

The website is designed with the collector in mind, featuring a clean layout and intuitive navigation. Detailed product pages include high-quality images, essential details, and stock availability. Popinabox fosters a strong sense of community through features like the "Pop! Price Guide," which helps users track the estimated value of their collection, and regular blog content covering news, reviews, and collecting tips. The site also runs frequent promotions, discounts, and a reward points system, offering tangible value to its customer base.

Commitment to Collectors

Popinabox demonstrates a clear understanding of its audience. The entire service is built around the passions of collectors, offering not just products but an engaging ecosystem. From the thrill of the subscription reveal to the practicality of the price guide and the pursuit of exclusives, the platform caters to every facet of the hobby. Its focus on the UK market ensures competitive pricing in local currency and reliable shipping, solidifying its position as a trusted and authoritative retailer in the region's collectibles space.

In summary, Popinabox.co.uk successfully combines a massive retail selection with a clever, personalized subscription service. It transcends being a mere online store by creating an interactive and community-oriented platform that celebrates pop culture fandom, making it an essential website for any Pop! Vinyl enthusiast in the UK and beyond.