Popinabox Reviews

Alipay

3.59
139 reviews
Great Rating
Based on 139 user experiences
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
AI Review Summary Based on 139 reviews

Customers generally find the website easy to use and appreciate the wide product selection and competitive pricing. Many praise the quick and helpful customer service provided by specific agents. However, a substantial number of reviews highlight issues with order fulfillment, including severe delays, cancellations, and items not arriving. There are also recurring complaints about expensive shipping costs and problems with pre-order reliability.

What customers love
  • Great product range
  • Competitive pricing
  • Helpful customer service
Common concerns
  • Chronic stock issues
  • Severe delays

Last updated 4 days ago

J

Helpful but a bit vague

Very friendly and helpful although answer to query was a bit vague - then again not much could ve been said as an answer anyways
A

I dislike that you have two wait 5 to 7

I dislike that you have two wait 5 to 7 days just for 1 orderBut I like fnaf so it s cool
C

Item not received but good customer service through live chat

I ordered a product on 16th December 2022 and I still haven t received it today 30th January 2023 It was meant to be a Christmas present I emailed a few times to ask if there was an issue but no one explained the delay Today I spoke to Dan via live chat and he was very friendly and helpful
M

Ordered the mystery box which was a

Ordered the mystery box which was a good price safe and efficient delivery with Royal Mail but none of the pops I m interested in so a bit disappointing but that s the gamble you take -
J

Mis-leading discount

I was offered a 10 discount if I signed up with my email address but because I used a black friday offer the discount was not applied and yet you now have my email address Also I had to pay postage for 1 out of the 4 pop figures 3 said free delivery but 1 said standard delivery - this was annoying
W

Good support but not a very professional site

Made an order for three items Told it will be dispatched 24 to 48 hours and days went by Got two emails saying sorry for the delay please check the status of your order on the site by signing into my account Spoke twice on separate occasions to online support service First time told it will process soon and this was normal second time told product not available as it was added to the site by mistake I ll not be using this site again The second support agent was great a gentleman by the name of Dan Thanks Dan for clarification of my order Think you need to sack the first support agent I spoke with or re-train him lol Just got a reply from my review what a joke no answer think a robot sent the reply
J

I have purchased many times from you

I have purchased many times from you and from Zavvi your sister site All pops show up poorly packed and windows scratched on them due to that Many show up with fingerprints on them that look like someone is eating fried chicken while picking the orders It is not that hard or expensive to properly pack these for shipping
A

I love the deals but p p is harsh

I love the deals - getting a 29 99 exclusive for just 12 But the post and packaging is disgusting Only one option 5-7 days And 3 99 on top of the order I also had to place two separate order almost 8 p p because the two discounts I wanted to use didn t work together If there was a way to apply both and have them working parallel it would be a huge help
T

Pre orders cancelled on several

Pre orders cancelled on several occasions Constant delays which As no updates on pre orders and delays this has resulted in pop only being available through other sites and overpriced Used to use Pop in a box for all my pops but due to the cancellation of orders and delays I will no longer be using this site UPDATED -----The customer service was quick to respond and has put in place steps to rectify the issue While I am disappointed that my orders were cancelled they have made every attempt to resolve my dissappointment
C

Frustrating is an understatement

I ve waited since the 1st of August 2022 for my Blink 182 pop Funko which was pre ordered To this day it s still marked as processing I was told I d receive it in December 2022 Then it was pushed to January Told it would arrive in April Now we are approaching June and all I ve asked for is some clarity on when it would be arriving From the emails I ve had not once have I been given any clear information I cannot stress how bloody frustrating this has been considering I could of bought this product from a different shop so easily instead I ve I ve stupidly put my trust into this company with no indication if I ll ever receive my order Edit after this review the order was written up as a complaint from one of the service people the parcel arrived within 7 days of the complaint and the company gave me 10 worth of credit for their store I can t fault them for their customer service once I had made a complaint but I doubt I will pre order with them again The rating I ve put up as a 3 instead of a 1 since the order did come quickly once logged as a complaint

About Popinabox

Pop In A Box Brings you the widest range of Funko Pops collectible figures, exclusive releases at prices you wont Believe. All the characters you could ever want.

United States

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Frequently Asked Questions

Popinabox is a premier e-commerce platform dedicated to the world of collectible figures, with a core focus on the Funko Pop! Vinyl range. It serves as a comprehensive hub for collectors of all levels, offering an extensive catalogue of figures from movies, TV, games, anime, and music, along with exclusive items and a unique subscription service.

The website offers a vast inventory of Funko Pop! Vinyl figures across countless franchises. In addition to standard releases, it frequently lists exclusive and limited-edition figures. The product range also extends to related merchandise such as keychains, plushies, and other collectible lines, providing a one-stop shop for pop culture fans.

The subscription service allows you to create a personalized Wishlist by liking or disliking thousands of figures on the site. Using this data, an algorithm curates a monthly mystery box with Pop! Vinyl figures predicted to match your tastes. You control the delivery frequency (monthly, bi-monthly, or quarterly) and the number of figures per box, adding an element of surprise and discovery to collecting.

The Pop! Price Guide is a community feature on Popinabox that helps users track the estimated market value of their Funko Pop! Vinyl collection. This tool assists collectors in understanding the worth of their items, which is valuable for trading, selling, or simply cataloguing their collection.

Yes, Popinabox frequently offers exclusive and limited-edition Funko Pop! Vinyl figures that are often difficult to find through other retailers. These exclusives make the site a key destination for collectors seeking rare additions to their collections.
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About Popinabox

Popinabox: The Ultimate Destination for Pop! Vinyl Collectors

Popinabox.co.uk is a premier e-commerce platform dedicated exclusively to the vibrant world of collectible figures, with a core focus on the immensely popular Funko Pop! Vinyl range. The website positions itself as a comprehensive hub for both seasoned collectors and newcomers, offering an extensive catalogue, exclusive items, and a unique subscription service designed to enhance the collecting experience.

Core Product Offering and Catalogue

The website boasts a vast and meticulously organized inventory of Pop! Vinyl figures spanning countless franchises. From blockbuster movies and iconic TV series to legendary video games, anime, and music icons, the collection is impressively diverse. Key categories are easily navigable, allowing users to browse by franchise, character, or series. Beyond standard releases, Popinabox frequently offers exclusive and limited-edition figures that are difficult to find elsewhere, making it a key destination for securing rare additions to any collection. The product range also extends to related merchandise, including keychains, plushies, and other collectible lines, providing a one-stop shop for fans.

The Signature Subscription Service

A defining feature of Popinabox is its innovative subscription model. This service allows customers to create a personalized "Wishlist" by liking or disliking thousands of figures on the site. Using this data, Popinabox's algorithm then curates and delivers a monthly mystery box containing Pop! Vinyl figures it predicts the subscriber will love. Users have full control over the frequency (monthly, bi-monthly, or quarterly) and the number of figures per box. This element of surprise, combined with personalization, adds an engaging and exciting dimension to collecting, helping fans discover new figures from their favourite genres.

User Experience and Community Features

The website is designed with the collector in mind, featuring a clean layout and intuitive navigation. Detailed product pages include high-quality images, essential details, and stock availability. Popinabox fosters a strong sense of community through features like the "Pop! Price Guide," which helps users track the estimated value of their collection, and regular blog content covering news, reviews, and collecting tips. The site also runs frequent promotions, discounts, and a reward points system, offering tangible value to its customer base.

Commitment to Collectors

Popinabox demonstrates a clear understanding of its audience. The entire service is built around the passions of collectors, offering not just products but an engaging ecosystem. From the thrill of the subscription reveal to the practicality of the price guide and the pursuit of exclusives, the platform caters to every facet of the hobby. Its focus on the UK market ensures competitive pricing in local currency and reliable shipping, solidifying its position as a trusted and authoritative retailer in the region's collectibles space.

In summary, Popinabox.co.uk successfully combines a massive retail selection with a clever, personalized subscription service. It transcends being a mere online store by creating an interactive and community-oriented platform that celebrates pop culture fandom, making it an essential website for any Pop! Vinyl enthusiast in the UK and beyond.