Popl Reviews

Ordered from Popl and a popular competitor Competitor Sent an email 3 days after order placed stating it had been shipped Received and product worked great Followed up with popl 6 days after order placed for status 24 hours later received message that they would email tracking info when order was shipped 3 days later no email so I ask again for status or a refund They then sent a message saying the product was delivered that day and to check mail BUT the tracking info had no address It only included my zip code Reached out again and no response Use another company I have to get my credit card company to reverse charge Big hassle Meanwhile I ve been using the competitors product for over a week and still have nothing from Popl Update received refund of order finally

I would definitely not use this company again I paid a high price for this NFC card and it took forever to receive Then when I tried to create the digital card I get all these hidden costs to add an extra phone number and so on Not worth the money when other companies are in this space for the same type of service Now their card sits in my door and now I use blinq which I just fell into and it was free for more than this company Wish I would have found them before o wasted money on this card

First review on Trustpilot I m that motivated by terrible customer service They require you to buy expensive devices BUT DO NOT ACCEPT ANY RETURNS Your user account and their product ordering platform are also completely separate and do not integrate

I ordered 30 popls in April and separately emailed them to ask them to expedite them if possible It was not 5 week later I asked where my oder was and it had not even been shipped Apparently a processing issue So I reordered them and after another 7 weeks they were stuck at customs I filled out all the information customs requested but Popl did not so they got returned I then placed another order to a different country to stop the customs problem and instead of the 40 I now ordered they sent me 8 customer service has been terrible They said they would give me 20 discount for the inconvenience but never recieved it Still waiting for a refund on the orders that never arrived Its such a shame to have a good product and then the customer service totally lets the company down

Popl s links have appeared to ask for people s card information I am very disappointed because the people I attempt to show off Popl wont trust the technology

If I could put zero I would This has been the worse experience I have ever dealt with while dealing with a company in the United States First the sales person made a meeting while she was boarding a plan So on the zoom call she basically said just buy it and you can figure it out but would not answer my questions I was going to get it anyway but the red flags started going up Then the CRO Jermey said he would give me 3 free metal cards to make up for it Great I thought so while dealing with Operations Assistant Barbie- I stated multiple times I don t want the popl logo on my stuff only my logo And I would pay a upgrade for it But this was to confusing so they charged me for 3 new cards at full price after I said I want to upgrade the free ones over 10 different email replies Don t buy - great product terrible service not a professional company I got 4 emails back apologizing but never offering to fix the issue

Printed my custom logo incorrectly and still have not received a replacement Popl unused because 1 3 of my logo is missing Impossible for me to write a good review at the current moment Been almost a month since original order

Took a long time to receive had to track down the order with customer service and ultimately the digital card didn t work on about 80 of the phones I tried with at the conference and I ended up giving out paper cards

Used to love Popl now I hate it I can never get anybody to help me After a week of a pair of custom cards ordered no kind of email confirmation of my order so I decided to cancel the order After cancelling it s been about a month and they still haven t refunded what was never made or shipped But I guess that s what happens when a couple of 20 year olds start a company After a while they really don t GAF they ll just take money and send spam emails and want you to buy more and more I ve since contacted customer service they cancelled the order and didn t refund it I decided to take it into my own hands Better Business Bureau will be notified to get all of the money back that I ve spent on two different purchases I ve already cancelled my pro subscription and will be notifying the Federal Trade Commission and California s Attorney General of Popl s Shady business Practices And thank God this happened before I signed up for Popl Teams

Honestly I have tried to unsubscribe from this company s emails a dozen times using the unsubscribe option at the end of their email which clearly does nothing I have emailed back and forth been told numerous times that they ll sort it More spam emails today What a joke of a company I ll be reporting them Do not subscribe to them you ll never get rid