Portlandleathergoods Reviews

Their customer service leaves a lot to be desired

I hadn t had any issues with customer service before but now I ve emailed sent chats twice and it s been at least 4 days since I ve gotten a response Their products are fine but their customer service and response time really leaves a lot to be desired and because of this I will not buy from the company again Nothing irritates me more than very poor or no customer service

Customer service changed my view

To be perfectly honest most products appear to be good quality leather They smell great look great However customer service is TERRIBLE I reached out with an issue on a premium product and after the initial email response detailing options they ghosted me There s no customer service number They censor their group against any post that may be even slightly negative or that question a possible issue with their products I used to recommend Portland leather to friends and family would buy products as gifts however I will no longer do so Customer service has really changed my outlook on this company

No Confirmation

Ordered the black circle bag on December 14th Portland Leather received payment and no confirmation number no delivery date and Customer account can t be logged into It is a week and a day later and still nothing I have sent several emails and all I get back is we will contact you in 1-3 days It s been 9 days and still nothing I will be contacting the BBB if no handbag is delivered or a refund ASAP

leather is very thin

leather is very thin the mini tote I purchased looks more like pleather and smells like vinyl Zipper is cheap I am returning the purse I emailed customer service and received a generic response and they have not responded since I want to return the bag it is cheap looking On FB and other places they remove all negative comments then tell you everyone loves their purses

Accidentally ordered a bag

Accidentally ordered a bag - tried canceling order right away and it wouldn t let me Took days to get a response from customer service which is no service and they still charged me the shipping The system would not let me cancel in the allotted time Not the customer s fault - never deal with this unprofessional rip-off company

After 2 weeks of no tracking updates I

After 2 weeks of no tracking updates I reached out to customer service Their response was basically you may or may not get it - sorry Here s a refund So if I had never reached out I would just be waiting indefinitely If their shipping and customer service is such a mess they should reduce incoming volume to figure things out

Bad quality and even worse customer

Bad quality and even worse customer service I purchased a circle crossbody bag which arrived misshapen I contacted customer service who said that since the bag wasn t defective there was nothing they would do There is not a place to leave a review on their website - they control all the content I would not recommend taking a risk on this company Order 1290933

Bait and Switch

Order 1408266 Purchased 4 pairs of Almost Perfect sale shoes Two of the items were canceled due to what the company called system error that resulted in inaccurate inventory information and is no longer available at this time In this same email it is stated that they are refunding the item s and if I am still interested in this design the same style may be available Indeed the shoes are available but at a higher price They will not honor the original purchase price In my opinion this bait and switch is their sketchy way to charge more for an item The shoes that I did receive are acceptable but not exceptional quality Based on these business practices I won t purchase again

Zoe Chunky loafers super narrow 22 shipping fee w return

I purchased Zoe Chunky loafers First off my foot is narrow and it s SUPER rare that a shoe is too narrow for me I also sized up 1 2 a size as other reviewers recommended These shoes were painfully too narrow across the front of my foot I spent 15 min trying to figure out how to review on their site but there isn t a link I m guessing they re only sending links to people that have ordered and kept shoes for some time to review This provides really skewed reviews and is totally inappropriate Returning these shoes ended up costing me 22 for shipping both directions Just for the opportunity to try on their shoes I ll NEVER purchase from Portland Leather Goods again