The overwhelming majority of customers report extremely negative experiences with Posta Romana, citing chronic inefficiency, lost packages, and delays ranging from weeks to months. Many reviewers advise avoiding the service entirely and using private couriers like DHL instead. Packages frequently get stuck in transit or are lost, with tracking systems failing to provide updates. Customer service is nearly nonexistent, with non-working phone numbers and unresponsive email or in-person inquiries. The collection process is problematic, as some customers were charged unexpected fees or required to pick up packages without prior notice. Returns and claims processes are described as slow and inadequate, with compensation far below the value of lost items. A few users reported that packages arrived quickly to Bucharest but then faced inexplicable delays for domestic delivery. One positive review noted a package from Sibiu to Los Angeles arrived in 10 days with responsive email support. Another reviewer gave 3 stars, citing inconvenience such as lack of fragile handling and self-packing requirements. Overall, customer satisfaction is exceptionally low, with the service widely described as a national disgrace and in need of major reform.
What customers love
- Some customers received prompt replies to
- A few customers noted that the
Common concerns
- Inadequate compensation for lost or damaged
Last updated 4 months ago
