Posterburner Reviews

I am writing this review about Poster

I am writing this review about Poster Burner I purchased 2 posters with Poster Burner I sent them an email advising if the quality is low - please cancel the order Upon review by customer service they advised they can add a filter to one to save the integrity of the picture They emailed me asking if it was okay to proceed when they sent over proof of the filtered picture They proceeded with the order and canceled the other print with a refund After a week I asked about the refund they said to allow them another 2 days for processing the refund After another week I emailed them and they said they sent the low pixelization picture that was supposedly canceled to me They advised me now in order to get a refund to send that one back or send a picture of the item ripped Since then I have emailed them twice with a ripped picture of the photo and no refund So I have an email thread saying they canceled my second item another email saying they are going to issue a refund and now a third saying in order to issue the refund I have to send proof of the picture being ripped - I have now contacted my credit card company to send them this email thread showing this company doesn t honor their word - they have somehow left the onus on me for the mistake and that is not fair

I am writing this review about Poster

I am writing this review about Poster Burner I purchased 2 posters with Poster Burner I sent them an email advising if the quality is low - please cancel the order Upon review by customer service they advised they can add a filter to one to save the integrity of the picture They emailed me asking if it was okay to proceed when they sent over proof of the filtered picture They proceeded with the order and canceled the other print with a refund After a week I asked about the refund they said to allow them another 2 days for processing the refund After another week I emailed them and they said they sent the low pixelization picture that was supposedly canceled to me They advised me now in order to get a refund to send that one back or send a picture of the item ripped Since then I have emailed them twice with a ripped picture of the photo and no refund So I have an email thread saying they canceled my second item another email saying they are going to issue a refund and now a third saying in order to issue the refund I have to send proof of the picture being ripped - I have now contacted my credit card company to send them this email thread showing this company doesn t honor their word - they have somehow left the onus on me for the mistake and that is not fair

No refund and bad customer service

They lost my package and after going in circles promising me I would get what I ordered in time I got no refund and no poster

I didn t receive my poster and wasn t

I didn t receive my poster and wasn t given a refund It was either misdelivered or stolen I am out 36 Will not order again I am most disappointed that I did not get the poster which was for my new apartment

Satisfaction NOT Guaranteed

Satisfaction NOT Guaranteed Posterburner com aka royalcanvas com Ordered 9 canvases white blank border total spent 922 Received 9 canvases with black border requested refund or reprint They admitted mistake but ignored the inconvenience and monetary loss their mistake cost me and insisted I destroy the misprints or they wouldn t refund or send me what I ordered Their refund terms cover damage in transit not printer error I m not legally obligated to destroy their misprints their satisfaction guarantee is a scam

Buyers Beware

I ordered a custom sized poster I uploaded the image and very clearly entered my measurements They were 29-1 2 h x 21-7 8 w The final product was billing me a 36 x 24 CUSTOM I was unsure about this so I re-emphasized my custom measurements in the Printing Instructions box The freaking poster came an exact 36 x 24 When I emailed customer service they suggested I ordered a 36 x 24 because it was on sale and I needed to pay more if I wanted the CUSTOM SIZE I ordered to begin with I contemplated doing this but decided to try the website again and entered my custom measurements several times and each and every time I got the same results 36 x 24 Custom That is their mistake not mine If I am doing something wrong then their website is Not User Friendly I am clearly out 26 I wish I had read the customer reviews more thoroughly before choosing to do business with this website I feel cheated out of my money like many others also were Buyers Beware

Joke support don t buy any mounting tape from them

I bought two poster with their special mounting hardware which is cheap sticky tape squares with no instructions or guide The posters wont stick on my wall I email support for a refund on the 3 per set of cheap sticky tape expensive for such cheap quality and their first response was for me to take a picture of my wall An interior office painted wall Ummm ok I send them a picture of a wall They respond with this As you can see the surface has small smudges If you d like we can reprint your order and try applying it onto a smoother surface Miguel PosterBurnerYeah the smudges are poster putty I have so I can get the poster to stick dum dums Its a painted wall Your trying to tell me its my fault What the heck are you talking about I asked for a full refund per their website guarantee but I need to mail the posters back to them What a joke Posters going back will find someone else to buy from Update Sent back the posters via USPS with tracking info that shows the return was received Support now says they don t see it and support won t respond to my questions anymore

The quality is garbage

The quality is garbage The frames are so weak they bow when you hang them up by the picture hanger and the plexiglass falls out Literally usesless and customer service must not speak english very well Been trying to get a replacement or refund for over a week and just going in circles