Primark Reviews

Bought my wife a green dress which she had been after for some time Bought it even though the size was 18 not 16 that she wanted I paid cash 14 00 and unfortunately lost the receipt My wife wanted to wear the dress today and when she put it on it was too small The size labels were obviously wrong and it was probably a size 8 The first manager we spoke to said there was nothing she could do as it was a manufacturer fault and the dress itself was not faulty The law is that no receipts no exchange I would have to use an email inquiry to head office As we strongly suggested she was being unreasonable she suggested we spoke to another manager This we did and were offered an immediate exchange as the labels were wrong We accepted the exchange even though the price offered had dropped to 7 00 My wife picked out a green blouse and we paid the difference just to get the matter sorted How can one manager tell us one thing and a second manager settle the situation so quickly It is my overriding opinion that Customer service as a service no longer exists The human element is being lost due to AI and the use of computers I and my wife were customer facing for over 30 years between us so we are not talking without prior experience

Prices have increased dramatically 22 pounds for a cheap looking thin dress Better to go to H and M with better quality

In Sauchiehall street in Glasgow went to the till with my purchases the lady on the till didn t even look at me and just chatted the whole way through serving me to the cashier to her left So rude On the plus side the young lady I asked about a denim jacket and showed her a picture checked high and low for me and got me the very one I wanted Two very different kids of service

Bought a bra which ended up not fitting tried to return it and they wouldn t let me now it s just useless could not even try the first bra on to see the right size not a happy customer

In Primark in Perth this morning bought nearly 100 worth of goods These were packed into one paper bag badly and this ripped whenever I picked it up from the counter I went back to the same tall slim bearded gent who was really so disinterested in my predicament I asked for another bag which I was given but had to take out all my goods and fold them properly and put them once again into one bag In front of a really long line of waiting customers Not good service or customer care

Having had a massive issue with some gift cards not working no fault of my own and leading me to have to pay out of pocket I asked for the gift card amount to be refunded I raised this on December 17th and haven t had any meaningful response from the company since December 19th I ve really struggled with why this issue has been so difficult for a company so large has struggled with such a simple query I ve only ever had one poor experience with them but it s really tarred them in my eyes

Some great items but unfortunately can t say that for the management or the customer service team Wanted to exchange item for a smaller size the item still had tags on them hadn t been worn was refused exchange because recipient wasn t in the bag Be careful Crawley store

Usually I like primark however the supervisor of the Boscombe store slagged me off to her colleague because I questioned why I had been charged 4 for an item when it had been discounted to 3 50 She muttered to her colleague that it was only 50p and acted like it was a huge inconvenience having to take 50p off There was a queue of people behind me and I wanted to cry from embarrassment I don t care if it s 50p or 50 if you advertise something at that price then I expect to pay that price or it s false advertising I also don t expect to stand in front of a till whilst I m being slagged off

I don t bother going back to Primark because it s pretty bad quality stuff and it s so disappointing i rarely get thing I actually like I waist my time and money in there I got some Ugg dupes and the sole started coming out the day I bought them and the sizing is really weird for them I m a size 4 normally but this these boots I had to get a size 2 and they re still too big

Phoned Birmingham Primark to make sure they had my item in stock before I travelled specifically Voice message played telling me to go to website which I did I found my item in my size in stock so I travelled up there I could not find my size on arriving so asked three sales assistants all three were unhelpful but one was very patronising gave me varied excuses including the item could be left inside a changing room but she had no intention of looking for me What a waste of a two hour round trip