


PriusOverlanding com Prius Lift Kit Prius Roof Rack
Based on authentic user experiences
Gabe Figueir
6780 reviews
N/A
6 months ago
They ruined a 5 month journey of a life time
They ruined a 5 month journey of a life time Here is how lift kit review 1- I asked to ship the part to Mexico They said that by the end of the day they were gonna make it possible After about 1 month and two weeks and multiple attempts to talk to them they never sent the package to Mexico As a result I flew to USA to pick up the part 115 on shipping within usa part taxes to import to Mexico i had to check in the parts for the flights not included the plain tickets 2- Once I got the parts in Mexico 4 different mechanics said that they were not gonna install the parts because they did not like the parts In addition there are other professionals that do not recommend lifts bigger than 1 5 inches for Prius 3- I asked the instructions on how to install the parts asked more than 10 times maybe more than 20 times so I could find alternative ways to install the parts Its been 5 months and until today I have not gotten the instructions Conclusion I finished my 5 month journey 8500 miles thousands of dollars invested without the lift in the car which was a major upsadt because it limited my capacity to visit the coolest places which was the principal goal of the entire trip It is not over yet 4- I reached out to them to return the part They said they could only refund the part if I was not able to install it I told them the story that I could not install it which made me qualified to the refund according to their terms I am waiting for their reply for more than month and I have tried to reach out to them multiple times If I had gotten Priusoffroad lifts I think everything would ve been ok because they ship to Mexico and they don t hide installation instructions
Dave G
6780 reviews
N/A
6 months ago
Prius Overlanding Is A Scam
WORST EXPERIENCE EVER Ordered over 1000 worth of parts that were in stock and after 4 months of waiting with nothing to show for it and no response to calls emails etc had to open a case with PayPal for a refund which Prius Overlanding tried to fight which delayed it another 60 days so PayPal could investigate Then they shipped 1 of the 3 parts which ended up not even fitting Absolute nightmare Do your homework and save yourself the headache of dealing with this company
Albert Gresens
6780 reviews
N/A
6 months ago
I can t believe this guy at 307 area
I can t believe this guy at 307 area code is not from Jamaica I ordered a 396 lift kit for a Prius on August 28 and it s now Nov 26 with no parts I ve called six times to get a eta and all I ve received are excuses kisses and promises I can t believe priusoverlanding still keeps this guy around even if he s linked to them instead of working out of the back of his Prius I ve gone back MasterCard for a refund but haven t heard back
customer
6780 reviews
N/A
6 months ago
This was a scam
This was a scam They never shipped my order or communicated with me Had to cancel and get a refund Don t use this site
customer
6780 reviews
N/A
6 months ago
2 months and still waiting on order
I ordered the trunk release button in May and still waiting for it in July Emailed the company several times kept getting told it was in stock but there was some kind of hold Company stopped returning my emails but still email me about promotionals
customer
6780 reviews
N/A
6 months ago
I never received my item Deceptive Business
I never received my item and was ignored when inquiring about it Edit Despite not mentioning scams in my review TheBlackJimmyNeutron the owner spontaneously made such accusations Curious He acknowledges longer than expected wait times but I placed my order last year When emailed he said it would be a few days then weeks then months then radiosilence He is running a clear scam operation called ghost stocking He is intentionally selling items he doesn t have in stock and manipulating customers to exceed chargeback limits of their credit card companies by telling them to wait indefinitely He also quietly mentions a restocking fee on his website so he makes money even if customers return items EVEN ITEMS THAT HAVENT SHIPPED within the chargeback period This practice is illegal under the CA Department of Consumer Affairs which the owner operates under and I urge everyone who has been wronged in this way to file a complaint
customer
6780 reviews
N/A
6 months ago
I never received it
I never received it Luckily I canceled and had my bank get the money back for me I finally got my money back after about 5 or 6 months after my order They kept giving me the run around I talked to one guy that said it would be a 30 restocking fee on an order i never received They said they were going to move to a new system that didn t charge the customer until their order was shipped My experience was so bad that I would not recommend this company to anybody
customer
6780 reviews
N/A
6 months ago
Product not received Refund not received
I ordered a lift kit and never received it or a refund All I received was automated emails
customer
6780 reviews
N/A
6 months ago
Still no parts
Still no parts no tracking number no one answers calls or emails Just responds to trust pilot with an autogenerated We are no scam like all companies we exper message This company is most definitely a scam Don t trust them
Nestor Garcia
6780 reviews
N/A
6 months ago
BEWARE Always read the reviews
My name is Nestor I ordered the low profile roof rack for a Prius C year 2015 I waited for a whole month and never received anything I understood there would be a wait too and this company even picked up the first time when we spoke on the phone I asked if their roof rack could handle wear and tear they made me confident it could And nothing Emails phone calls 5 on the 17th 13 on the 13th and the day I bought the rack and we actually spoke I have read countless reviews now and realized this is normal and now to begin the fight and headache of GETTING BACK 1 000 00 DOLLARS So its going to be fun Do not believe the crocodile tears this guy gives his copy and past speech he posts on many reviews He will take payment but will drag his feet to isssue a refund It seems he rarely delivers and when he does its far into the future He will respond to a review faster than actually picking up the phone and talking to you Do not believe this guy Get racks from somewhere where people are satisfied It is a good lesson for me as to read the reviews and see what people are saying about a business I AM DOING THIS REVISION ALMOST A YEAR AND A HALF AFTER THIS AND THIS GENTLEMAN WORKS HARDER TRYING TO TAKE DOWN RESPONSES AND REVIEWS THAN JUST DELIVERING ON WHAT CUSTOMERS BUY DATE 11 11 24 FOR THIS REVIEW PART SERIOUSLY THIS GENTLEMAN WILL RESPOND FASTER TO A NEGATIVE REVIEW ONLINE THAN WHEN YOU CALL HIM HE WILL PICK UP THE FIRST TIME TO GET YOUR BUSINESS BUT ONCE HE HAS YOUR MONEY GOOD LUCK GETTING THEM ON THE PHONE