Promlily Reviews

My daughter ordered a prom dress online

My daughter ordered a prom dress online from this company and it must be a scam The dress came in a timely manner but the first red-flag Was it came shipped in a small DHL bag so it was wadded up into a ball The dress was a complete disappointment The color was not what was represented in the picture The material was cheap and itchy And it didn t fit well at all The website has no phone number just an occasional online chat and a contact us section I have tried multiple times to contact the company to no avail They do not respond We spent 160 and are stuck with an ugly wad of tulle and beads

Scam

i ordered the white dress which is supposed to have silver jewelry Mine had white beads which are falling off and tan things in the boobs are Despite me putting my correct sizing the dress did not fit It was big around the stomach area and tight around the slit The slit was in the front and not on the side of the dress Their customer service did not cooperate or email me back until paypal stepped into the situation and only offered me 50 back on a 200 dress Do not order from here it is a complete scam

Very disappointing

Very disappointing We paid waited and never saw the dress We even paid extra to secure the shipping date The lack of communication the lack of reply the fact that as soon as I posted a review on Facebook they removed it from the feed and made it private so no one can see it tells me we have been scammed What should have been a great special graduation day with a special dress was ruined for us

Total scam do not buy from them

Total scam do not buy from them Dresses take forever to arrive from China and the quality is terrible I was told I could return the dress but then got the total run around They are in the business of robbing people of their hard earned money by not allowing returns They charge 100 for dresses that likely cost them 10 to be made in China They are ripping people off

Horrible

Horrible I m soo disappointed I spent 230 00 on trash Horrible quality I absolutely fell in love with the dress and shoes on the website When they arrived they are HORRIBLE quality I m literally crying right now This is showing up as a review for wholesale auto parts It is a review for promlily All of the other reviews on this page are for promlily as well

wrong color and size - no returning it

We ordered a burgundy dress custom made and sent in measurements The dress arrived and it was baby blue and did not fit in the bodice We could not zip it up past the rib cage and the shoulder straps were way too short and cut into the shoulders I notified the company that the color was wrong and that it didn t fit They said they would not refund the money or make the dress the correct color and that they would charge me a 30 restocking fee to return it DO NOT ORDER FROM THIS COMPANY I didn t realize it was a china based company either

I ordered a wedding dress from Prom

I ordered a wedding dress from Prom Lily It was not my customized measurements but a US size They don t allow you to return They offered a 10 refund I am disappointed I will NEVER purchase anything from them again It is a Scam

Horrible Stay away - clear from your browser

Horrible customer service Expected delivery date was a week or more later - which means after prom There s no way to cancel the order- I am fine paying what would have been delivery costs I am not fine paying for clothes that will not be worn - not paying to return it to China Avoid them at all costs I am now trying to refuse delivery from DHL

Screw Promlily

The absolute worst experience I have ever had My mother and I purchased 4 dresses on their website worth 700 and when we reached out to them they emailed us once with the return number asking us to send what was wrong with each dress by wearing it so they could see it which already made no sense and then when we sent each picture of me in the dress they never replied with a return number for each of the dresses I would highly recommend to each person here to not give there god damn hard working money to this company because they will steal it without a thought and will never let you return it or talk to anyone who will be helpful Long story short screw this company and the people that run it because you clearly do not know how to take care of your customers who spend their own personal money for your product All in all screw prom lily