J
John Tee
great company
great company good prices and super fast delivery thumbs up all round
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AI Review Summary
Based on 20 reviews
Overall customer experience is overwhelmingly positive, with a majority of reviews awarding 5 stars for exceptional service and product quality. Customers frequently praise the company for its fast delivery, often facilitated by DHL, with many in-stock items dispatched quickly and arriving within days, even internationally. The product quality, particularly for desk mats and keycaps, is described as very high, with vibrant prints and good stitching. Staff, especially the owner Jae, are highlighted as knowledgeable, passionate, and providing superb, even generous customer service, including resolving issues like missing keys from manufacturer errors. The company is regarded as a top UK destination for mechanical keyboard supplies, offering a good range of in-stock items, pre-orders, and group buys. However, significant negative feedback exists regarding the returns and refunds policy, with customers reporting denial of refunds for faulty goods and an inability to cancel group buy orders. Shipping costs can be very high for international customers, especially when rates increase due to external factors. While most experiences are smooth, the two critical reviews indicate serious dissatisfaction with post-purchase support in specific scenarios, contrasting sharply with the otherwise excellent reputation.
What customers love
- Fast delivery and quick dispatch
- High product quality (prints, stitching)
- Excellent and knowledgeable customer service
- Good range of in-stock and group
- Owner (Jae) receives specific praise for
Common concerns
- Refunds denied for faulty products
- No cancellation allowed for group buys
- High international shipping costs
- Returns policy criticized as ignoring consumer
- Negative experiences contrast with otherwise positive
Last updated 4 months ago
K
Kyle B
Great service and fast delivery
Really good expereince with Prototypist Order was dispatched quickly and delivered the next day with DHL Would definitely recommend shopping here if you are interested in mechanical keyboards - 100 one of the better companies out there
G
Gick Nilbert
Shipping cost increase
I have ordered from prototypist the Zoom75EE with the first groupbuy around the end of April It costed me 160GBP 40GBP shipping I m living in israel and after the conflict began the rates for shipping increased to almost 200GBP JUST FOR SHIPPING Today the guy from the customer support Jae Flynn sent me the order while paying 140 GBP in shipping and took losses I really appreciate this act and I hope it wont happen to more people but it genuinely is a very nice endeavor to do
A
Alvise
The best keyboard company in the UK
The best keyboard company in the UK Not to put any of the other companies down AT ALL cause all of them are great too but PT are just a little above them all in my opinion Great customer service always got the latest products selling great community on their discord If it wasnt for PT I m not sure the UK would have such a great option for all those group buys for keyboard stuff out there
C
Claire L on
Great Service
Bought some switches that were on sale and it was processed fairly fast and was packaged well Will be using them again for sure
E
Ethan
Impeccable Customer Service
I ordered a GMK set and was away for a month before I received it When it came time to build my keyboard I found GMK had shipped my set with two 0 keys and no 9 key but by then the set had been shipped out from Proto Typist about 2 months ago I emailed them to explain the situation and was told they would have to contact GMK as they had no spares around Months went by and I accepted that my keyboard may remain unfinished until the keycap came in the mail 5 months after my request I must say Jae and the team have went beyond my expectations of customer service to fulfil my keyboard build due to no fault of their own Even outside of their window to report faults in products they still honoured their commitment to me and have earned my trust Will definitely count on them for any future builds
G
Greg
Passionate generous experts
Passionate Generous Experts -- Prototypist are what happens when someone who is passionate and great at something wants to share it more broadly and do it well I ve purchased from them twice in the last few months and most recently was talked out of a big sale to a much much smaller order to see if I could deal with soldering and the componentry It s a special type of company that cares enough about their area to want people to have a great experience more than to make money P s The kit I was pointed at was EXACTLY what I needed and taught me a lot
G
Gick Nilbert
Jae is the G O A T
Always had a fantastic service from ProtoTypist and I easily have over 20 orders with them in-stock pre-orders and group buys Jae is the absolute G O A T of this hobby especially for UK folk 10 10
R
roy shemtov
Quick shipping no problems
Bought a keycap set and it arrived with some basic packaging in a couple days to Belgium had zero issues and I m satisfied with both the service and product
D
David Barber
Fantastic Service
Items are great and exactly as described Delivered very quickly with no issues at all I will use them again
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