Based on authentic user experiences
Daniel
6731 reviews
N/A
1 year ago
Excellent Company
Kaitlyn with Puffco helped me with a leaking problem I had with my travel glass She did an excellent job with assisting my needs and had a replacement on the way within a day of me reaching out Outstanding job by Kaitlyn and a great company I can trust and buy with confidence Would give more stars if I could
Brandon Harris
6731 reviews
N/A
1 year ago
Amazing Customer Support
Michael gave Amazing Customer Support Replaced my peak pro guardian base even though it was out of warranty and paid for shipping as well
Jordan Babcock
6731 reviews
N/A
1 year ago
Great Warranty and Support
I own a Puffco Peak Pro V2 that I am very happy with But I bought two Puffco Hot Knives from my local smoke shop They both ended up being defective and did not work I contacted Puffco warranty support and Hannah assisted me in completing the warranty process she was so helpful and kind Hannah at Puffco sent me out two replacement Hot Knives free of charge I would 100 recommend Puffco to anyone
Stephen Drzik
6731 reviews
N/A
1 year ago
Andrew O
Andrew was swift and fair when assisting me with my puffco supercharger malfunction I m happy to say puffco has an outstanding customer service team that appears happy to help with customer disputes Thank you
Craig Matalon
6731 reviews
N/A
1 year ago
Puffco Best customer service
Puffco s peak pro is an amazing lifestyle changing product What is also amazing is their customer service I added a 3-D XL chamber to my peak pro and in a short while I had a slight issue Puffco s customer service responded immediately and covered my 3-D XL chamber with its warranty They responded to everyone of my emails quickly and professionallyThank you Cass Puffco
Jason Devine
6731 reviews
N/A
1 year ago
Puffco was awsome
Puffco was awsome They immediately both resolved the issue and assigned me personal help by Ariel She was fast to respond and resolve my issue I will continue my business with puffco Thank you puffco for making this right as promised
Cecil
6731 reviews
N/A
1 year ago
Customer Service is Top Notch
I have now had 2 separate encounters with their customer service and both times they were excellent This kind of customer service is not around that much anymore Well done guys I am a customer for life
Ryan
6731 reviews
N/A
1 year ago
Great customer support
I had a good experience with the customer support thanks to Jordan Ward who helped me resolve an issue with my atomizer Jordan was efficient and provided useful resources which I really appreciated
S Wijeyeratne
6731 reviews
N/A
1 year ago
Super smooth experience with replacing
Super smooth experience with replacing a faulty battery They were flexible in accepting proof of purchase and provided shipping back and forth and the chap I dealt with was very helpful and polite
David Romero
6731 reviews
N/A
1 year ago
Broken Glass Replacement
I had a problem with my glass coming broken out of the box and when i reached out for help Andrew O responded and was able to resolve my issue swiftly and with ease If i ever have another problem with any puffco product i doubt ill have any issues Thank you for all the help
