M
Mike Charlie
Good product average poor customer service
Whilst the product I received seems of good quality I could really only comment on that in the future as it claims up to 12m protection Time will tell Customer service however not very impressed with This is my first time dealing with this co and I placed my order on a Monday I fully expected the order to go out on the same day as quoted on their website as I placed my order before 1500 for a Tuesday delivery which I paid for Next day service Unfortunately even though they had my order had been placed prior to the cut off it had not been dispatched and didn t arrive I rang customer services and they informed me that it indeed hasn t left and that they are sorry Full stop If I pay for next day delivery I expect it the next day this was fully in their control not the courier as they had not even dispatched it Regardless after exclaiming my disappointment I was told he would put a little something extra in the box for me So I thought that s fine it was that or I was seconds from asking for a refund of the delivery cost Item arrived the next day lo and behold no extra item only the product I ordered For this experience I am not sure I would recommend if you are looking for a guarantee they will honour the next day delivery same day dispatch if you are desperate It is a shame because I have a sour taste now which almost prevents me from wanting to order again This may be an isolated incident however it is difficult to see past the two issues - failed to dispatch for a PAID FOR next day delivery - didn t refund the delivery fee OR provide any compensation gift which I was told I would receive Overall the product quality seems good however the customer service is not great from my experience