Qunol Reviews

FRUSTRATING Customer service inaccurate information on their website and CS reps never answer the CS phone

I have purchased their products for years but always through Costco and other stores This was my first experience ordering through their company s website BEFORE I placed an order I asked if their liquid Turmeric really did not include the ingredient erythritol because their website does not show it in the detail portion of the ingredient list but their version of this product at Costco includes it Our cardiologists said to avoid this ingredient now because recent studies are showing it actually can increase heart attacks and strokes Since Qunol s website didn t show it in their version I emailed to be sure and they did reply that their website ingredient list is accurate and I asked why then does their product at Costco contain the ingredient and they said sometimes big box stores request different ingredients So because I confirmed that their listing was accurate that the ingredient is not listed I placed an order I bought 3 Well the items arrive and sure enough just like the Costco version it actually DOES contain erythritol I immediately contacted customer service including the screenshots of the listing on their website and our email thread and I asked them for a return label since they gave me inaccurate information about their product and they told me I have to pay for return shipping I emailed several times back and forth and tried calling three times pointing out that it was THEIR fault since they gave me erroneous information and I specifically clarified before ordering and they still insisted I have to pay for return shipping I finally got my lawyer involved who clearly pointed out by my screenshots and emails with them they were in the wrong here They FINALLY relented and issued me credit for the 3 bottles No apology of course and they still to this day weeks later never have updated their details on the item listing showing it contains erythritol so they clearly are being deceptive and untruthful and those customers avoiding this ingredient should be aware of this By the way I tried calling their customer service phone number 3 times total during their CS hours and was first placed on hold for several minutes and then it just goes to voicemail making you leave a VM but they never once returned my phone calls Who has CS that never answers the phone during business hours AND I had to write several emails because they do their best to avoid your emails and avoid writing you back Worst CS experience ever deceptive ingredients list on their website after this experience I will no longer purchase their products even at other stores because a company like this cannot be trusted There are too may other companies out there that make just as good products They could have kept me as a customer had they just done the right thing in the first place since they clearly were in the wrong and I did my due diligence before buying the product but instead they put me through ringer first JUST DO THE RIGHT THING And again by not updating their website STILL says a lot about how little they care about their customers and are trying to hide ingredients

They canceled my discounted order and REFUSE to respond to me

I placed a large order with an advertised holiday discount I wanted to stock up for a year since they were offering a 30 discount on the website I placed my order and my card was charged Order was placed November 26th I received an order cancelation notice on December 7th They told me in an email to fill out a wholesale account form but I am not a re-seller and don t have the documents needed to apply I emailed them back and explained that and asked them to let me order with the discount and of course I NEVER received any kind of reply I am very upset that they canceled my entire order and refuse to respond to me Very shady and unethical

Placed an order and never received it

Placed an order and never received it nor did I ever received a response to emails requesting info about it Qunol does continue to send me ads and request for surveys I ll never do business with them again

I placed an order during Qunol s

I placed an order during Qunol s holiday sale to take advantage of the pricing The order was for several bottles of various Qunol supplements 5-6 bottles each of 3 supplements The ordered quantities would have lasted my wife and me several months Quonol canceled my order and provided contact info for their wholesale department I had no intention of selling any of what I ordered it was for our own use I also don t want to be a seller of Qunol products If Qunol wanted to limit a purchase quantity they should have stated so or set the order form to maximum quantities that Qunol was willing to sell I emailed Qunol with all of the above information and I haven t received a response

This is a warning about Qunol company

This is a warning about Qunol company in New Jersey who produce and sell Qc10 and other health supplements STAY AWAY FROM ANY DIRECT ORDERING FROM THE COMPANY Buying the products from other retailers should be fine but buying direct from the company can and most likely will result in never receiving the products while losing any money paid What is even worse they don t have a functioning customer service department and any attempts to contact will be ignored even reaching out to upper management This company will take your money and deliver in return NOTHING

Don t believe

Placed an order online Friday 8 25 23 I received an email confirmation and side about 14 days delivery time due to high demand Realizing that won t work I sent an email on 27th and again 28th twice asking for a response and confirmation order was canceled The 29th I m told it was shipped Guess not so much high demand Cancel was the magic word

Don t buy from this company they ll never help if you have any problems with delivery

Terribly disapointed by Quonol Quten Research Institute as a company and their customer service I tried to reach out multiple times over the course of 2 months to sort out some delivery issues double charges and nobody got back to me I never got my money back I tried all channels you can reach them on but nothing I don t think the product is good based on the company s values towards their customers

Recent order

Recently ordered products Almost immediately after ordering I contacted them explaining I d like to change order to a subscription Only response was you can do that on next order Not even a let me see what I can do effort Order wasn t even processed Then magically shipped Sloppy lazy customer service Won t be a next time The cancellation option on PayPal is blocked