


Based on authentic user experiences
Gerry R
6775 reviews
N/A
7 months ago
Rainbow did a decent job of cleaning my
Rainbow did a decent job of cleaning my kitchen following a fire I give 1 star for the following reason They condemned literally everything in the kitchen lounge and the utility room 3 pages of items which were part of the insurance claim Rainbow told me that all the items were badly smoke damaged including rugs light shades literally everything they could pick to and out in their vans We asked for a mirror back so we could assess the damage it was absolutely spotless Apparently they took all of these items to the tip yeah right They took some shelves from my sons room upstairs and at the other side of the house again no doubt zero damage we asked for them back in the same day and they agreed to send us them After a few weeks I chased this up they said they had everything but missing a couple of fixings I said that s fine and to send it back I called back a few weeks later and they said they had the fixings but not the shelves why would anyone do that Why wouldn t they have the shelves anymore when they said they agreed to send them back the day they were removed Their head office make things up as they go along some suspicious goings on I think
Mike French
6775 reviews
N/A
7 months ago
Avoid using this company
Avoid using this company The standard of their work is worse than poor and constant delays in completing the work
Sylvia Godfrey
6775 reviews
N/A
7 months ago
I have no confidence in rainbow-all
I have no confidence in rainbow-all they are doing is finding what they can to keep the insurance company happy in this case RSA Nationwide Everything was an effort for the person they sent out and he left a large hole in my cupboard under the stairs that seems to have been left for me to fix Dreadful company-they took my wooden floor up when it wasn t strictly necessary and the replacement floor is falling to bits if your insurance company uses rainbow-beware
SE
6775 reviews
N/A
7 months ago
Had to arrange their visit twice and still they could not stick to an agreed time
Had to arrange their visit twice which involved taking time off only for the prearranged times to be missed and then the arranged time to be denied by the office It seems that as I am over an hour away from the office it is hard to keep to the agreed time - or that is what I understood from the call I had with their office team
David Richardson
6775 reviews
N/A
7 months ago
Had a shocking awful time with Rainbow
Had a shocking awful time with Rainbow franchise They scoped my escape of water damaged home and left out whole rooms and areas of EOW and trace and access damage to keep RSA their real bosses happy by limiting liability They did a non British standards nitrates test on one room wall and lied to me it had rising damp nitrates in it I had a damp specialist re do the test no nitrates or rising damp I cannot tell you the trouble caued to me by Rainbow s assessments at RSA and at the Ombudsman too I had no choice but to let Rainbow in to dry the property V v substandard work They filled my house with raw sewerage gases Broke the disabled toilet Cross contaminated the whole house with mould Then left and RSA told me the house was now clean and dry I got an expert report detailing the substandard work from Rainbow RSA refused to believe it and Ombudsman won t listen either i had to get another drying company in and pay for drying and fixing of rainbow s mess myself Avoid RSA total cowboys at all costs btw
Clare Haddon
6775 reviews
N/A
7 months ago
Dangerous driver in Swindon
One of their ever so friendly drivers drove dangerously in Swindon and gestured out of the window nice Will definitely not recommend using them
Louise
6775 reviews
N/A
7 months ago
The company are absolutely appalling
The company are absolutely appalling Is almost 3 months since a fire was next door and they still haven t finished cleaning Or returned the clothes taken away for cleaning They are not thorough They don t communicate well They come for less than an hour from miles away If 2 people had come for 1 day from 9 - 5 2 and half months ago - the whole thing would have been finished and the awful smell gone and meant the builders and decorators could have come in - who can t come until the cleaners have finished I think about organising things in brewery s Nobody nowadays seems to care about standards or work or indeed anything anymore
Ninolina
6775 reviews
N/A
7 months ago
Cowboys
Been dealing with these cowboys for nearly a year Everything has been horrendous They are lazy and inconsistent they basically show up for an hour or two and do half the job and then run off They ve retuned all my contents to me after insurance claim filthy and full of mould They ve lost countless belongings and have given me other peoples belongings instead including letters and birth certificates breaking GDPR big time
Charlotte
6775 reviews
N/A
7 months ago
Absolute cowboys
Absolute cowboys to deal with They were called in by the insurance company to deal with a house clearance and damage restoration They kept the building team waiting because they hadn t finished the house clearance after 5 months Then seemed to do a rush job of clearing everything out It s amazing what came back as restored basically boxes of mouldy and water damaged stuff But things that couldn t have been water damaged I E an extra large pelley case with watertight seals were written off along with climbing gear diving kit and other expensive items that I m guessing have ended up on eBay I have reported these to the insurance company for them to investigate but if they turn up in your house watch them like a hawk
SE
6775 reviews
N/A
7 months ago
If I could give no stars I would
If I could give no stars I would Garbage company Liars Useless Do not recommend