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Customer reviews for Ramsgatetunnels are overwhelmingly positive, with thirteen out of fifteen reviews awarding five stars. The tours are consistently praised for being informative, engaging, and well-presented, offering deep insight into the tunnels' role during WWII. Guides such as Steve, Martin Stagg, Bruce, and Brian are frequently highlighted for their knowledge, humor, and passion. Volunteers are described as friendly, helpful, and approachable, enhancing the overall experience. The tour is considered excellent value for money and suitable for all ages. However, two negative reviews report serious service failures, including a rude volunteer who refused entry and did not issue a refund after a minor booking mistake. Another customer arrived during advertised opening hours but was turned away by a staff member who dismissed the incorrect Google listing. These incidents indicate inconsistent customer service and a lack of accountability regarding refunds and opening hours. Despite these issues, the vast majority of visitors describe their experience as brilliant, fascinating, and highly recommendable. Overall satisfaction is very high among those who successfully completed a tour, but the handling of complaints and errors requires improvement.
- Knowledgeable and passionate tour guides who
- Friendly and helpful volunteers providing excellent
- Informative and well-presented tours covering WWII
- Excellent value for money with a
- Suitable for all ages and highly
- Rude volunteer refused entry and did
- Incorrect opening hours on Google not
- Poor customer service when issues are
- Lack of refund policy for booking
- Inconsistent treatment of visitors, with some
Last updated 4 months ago
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