Rcib Reviews

Cheryl Austin went above and beyond to

Cheryl Austin went above and beyond to help me sort out an issue with my car insurance she fixed the issue within 10 minutes over the phone and took away any stresses I had about it

Great service from Cheryl Austin

Great service from Cheryl Austin very professional and knowledgeable of her role Drove confidently after speaking to her about my insurance Much appreciated

Cheryl Austin - 10 Stars out of 5

Today I spoke to Cheryl AustinFirst time in years it felt like I spoke to a real human being Kind coherent and empathetic I can t recall a single call centre experience where I ve come off of the phone call smiling Thanks ever so much for being so understanding Cheryl Kai

Louise McGregor was very helpful in

Louise McGregor was very helpful in trying to sort out my query Would recommend their services

Jake really helped me today I am really

Jake really helped me today I am really grateful for the help he gave me he made the call I d been putting off so pleasant and easy I thank him for being so nice and kind and helpful nothing was too much trouble for him he went above and beyond I know if I need any help again regarding my car insurance I can rely on him for excellent service he is a credit to your team Thanks Deborah

Update to NCB

Asked for an update to my NCB directly received in 5 minutes Although would be nice if the website had already updated it automatically Thanks Cheryl Austin

Customer service done right

Cheryl Austin has been fantastic and is a credit to the team Went above and beyond and delivered an outcome previous colleagues could not Thanks again Cheryl

Cheryl Austin review

CHERYL AUSTIN - Listened to me and so patient and instructive Pleasant manner and a caring attitude Lovely person and did not make me feel stupid An asset to your company as I nearly lost my insurance Thank you Cheryl