Respondent Reviews

Recruit High-Quality Participants for User Research | Respondent

respondent.io
2.47
36 reviews
Poor Rating
Based on 36 user experiences

Rated 2.47 out of 5 by 36 Happy Customers

33.3%
0%
2.8%
8.3%
55.6%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
M

Was good but has gone down hill

Been on Respondent for almost a year straight Consistently applies every single day They can do better Please respondent take note and change these 1 Ridiculously high fees under the pretense of PayPal processing yeah right You know we get taxed too right Why not making the client responsible for all fees But no they charge us both Clients and participants which is ridiculous They are the only research platforms that takes from both Mind you other platforms too uses Paypal 2 Very poor and neglected UX for participants Very clunky message box Weird and uncomfortable Clients sometimes needs to email us stuffs and that message box sucks Very bad experience This site looks like it was made in 2004 They should use those high fees to improve their UX 3 Stupid rule of 3 surveys per day What if I qualify for more than 3 and all 3 clients might want to hear from me This rule is unproductive and dumb Think for clients 4 Terrible rules that we can only edit our profiles once a month Mind you all the other platforms allow their users to be proactive so clients can find us quickly Who makes these rules With that poor UX poor message features no integrated video conferencing no NDA feature no testing feature email templates looking clunky and overwhelming they should humble themselves They are just a quick put together job board from 2006 Similar to Craigslist and they have the highest fees They surely love the passive income aspect but have no backbone to create a great valuable tool in UX or market research I hope more business run to the competitors who tirelessly invest in perfecting their tools
M

a year ago i got my payment successful

I ve been a Respondent participator for over a year At first it was great I was able to participate in a number of different market research opportunities and made around 300 USD which was paid quickly and the researchers were professional and courteous In the last 6 months the quality of surveys has gone down as has the researched contact It s almost impossible to qualify for studies the researcher does not get back to you and some seem to want too much personal information Lastly I have contacted Respondent 3 times about an unpaid research I completed I emailed them in November about an unpaid research and was told from their support team I would hear back soon one month later and I have not heard anything I emailed them again this week to inquire where my payout was and still nothing Do not waste your time - it is too good to be true and if the researcher does not pay you out for your time then do not trust the support team to be of any help
L

A great Company indeed

a year ago i got my payment successful after the comppletion of my projectbut this site is not good as it was a year agoit doesnt have any projects since 9 months and i have verified work mail also but even now im not receiving any industrial projects also forget about industrial project no normal projects alsothis site getting worse day by day
A

Update The problem was resolved Respondent has horrible customer service

Update The company that I did the study for never responded to my inquiries of payment but Responded did step in and help resolve the issue The payment was issued a few days after I posted my initial review I would say when searching for studies make sure the companies are legit As of today I m ok with there customer service and the overall process Hello I recently signed up for Respondent I was approved for a 30 minute remote study I did the study and awaited my payment When you sign up you are informed that the payment will post within 7-10 business days to your PayPal account It s been at least 3 weeks and I haven t received my payment In my Respondent account it says the payment was sent I have emailed Respondent 3x and customer service has not responded at all They don t have a phone number Email is the only communication for customer service I would not recommend this company to anyone else
A

Good software and excellent

Good software and excellent professional service to the community
C

I will start by saying I signed up July

I will start by saying I signed up July 23 2022 on 7 25 22 I got invited to my first research study for skin care which had a incentive payment of 150 I got accepted to another in November for a zoom about college work ect which paid 30 on November 21 I got accepted to another for a car maintenance study diary which paid initially 100 but had a bonus which I did so I made 150 the first two I had a bunch of questions if I really am going to make 150 for a hour of answering questions could this be real and sure enough as promised paid mind you I was pretty much harassing the reps asking a million questions and they always replied very professional and helpful well recently I had a issue I had updated my PayPal email but because I updated it after I was invited even if it was before I was processed payment it got sent to the wrong email at 1102 this am it changed to paid mins you all along I was conversion with a rep from respondent that name s Justin he assured me that when it came back as rejected him personally will send me payment to my new PayPal and he did they are always there to answer any silly question or handle problems it s not there problem that people don t get chosen I have applied to litterly 250 projects and I was accepted to three but of those 3 I have made 330 for 2 hours total of work it s a amazing platform and the customer service people are very helpful this platform is a blessing and people should be great full you take the screener and if you qualify you get picked that s the deal you have to answer the question but where else can you make 150 for a hour work sitting at home NOWHERE IM GGREATFUL
C

At first I was Leary

At first I was Leary I thought no way will they actually pay me 150 for a 60 mins survey and just like they said would happen the next day after I completed the project the status changed to attended then payment sent it said it will take 5 days to show in my PayPal and sure enough I was paid just do ur research on the company and u will be fine definitely awesome way to make extra money
C

I have completed two research projects

I have completed two research projects as a participant one was for 150 other for 30 only downfall is it takes awhile to get paid and I have applied to hundreds of studies and I ve only got two I think they need to make it easier to get accepted for the studies and payment is threw PayPal so which should definitely be almost instant if anything the most 24 hours but besides that they will pay just takes a wails and depending if u qualify for the study
J

Solid

Have been paid plenty of times by them for projects Kind of hard to get projects now but most of them pay fairly well
N

Almost Too Good to Be True

Surprisingly very good and 100 percent legit I definitely thought this was a scam at first When I first signed up I applied to many surveys but hadn t been selected for any Finally after I did get selected to participate in my first survey worth 10 it took a couple days to process and I did begin to worry But about 10 days in I received payment to my paypal account After I began applying to as many surveys as I could that I qualified for So far I have made over 650 with respondent over a 2 months time frame I have applied to over 100 studies being selected for about 10 It takes some time to get selected and you have to apply quick as spots fill up fast but its is very much worth it Keep in mind you DO HAVE TO QUALIFY FOR THE SURVEYS TO BE SELECTED AND GET PAID Respondent is looking for professionals with actual jobs to give professional feedback If you don t fit these standards you may not be success with these surveys PS - Had ONE situation where the researcher forgot to pay me Waited over a month but did reach out to the support team and they worked with me to receive my payment y

About Respondent

Find participants for surveys, user interviews and focus groups from our pool of 2M+ verified professionals. Respondent is affordable & simplifies research ops.

United States

Visit Website

Own this business?

Claim your profile to respond to reviews, manage your listing, and build trust with customers.

Claim This Business

Frequently Asked Questions

Respondent is an online platform that connects businesses and researchers with qualified individuals for targeted market research. It streamlines the recruitment process for qualitative studies by providing tools to create screening surveys, define precise participant criteria, and manage scheduling and compensation. The platform facilitates various research methodologies, including one-on-one interviews, focus groups, surveys, diary studies, and usability testing.

The platform serves two primary user groups. The first is researchers, which include professionals from businesses, consultancies, and academic institutions seeking user insights. The second is participants, which consist of professionals and consumers who possess specific expertise or experiences relevant to research studies. Participants can monetize their knowledge by taking part in compensated research sessions.

Respondent supports several key qualitative and longitudinal research methodologies. These include one-on-one interviews for in-depth remote conversations, moderated focus groups with multiple participants, targeted surveys for feedback, diary studies where participants log experiences over time, and usability testing sessions involving interaction with products or prototypes.

The platform provides businesses and researchers with access to a vast, pre-screened pool of professionals from diverse industries, enabling highly specific recruitment. Researchers can target niche demographics with accuracy, leading to richer, more actionable insights. Respondent also reduces administrative overhead by managing logistical elements like participant payments and scheduling, allowing research teams to concentrate on analysis and strategy.

Individuals can participate by creating a detailed profile on the Respondent platform, highlighting their job roles, skills, industries, and product usage. The platform matches them with relevant research studies based on this profile. Participation is compensated, typically with monetary incentives sent via digital payment, offering a legitimate source of supplemental income. The process is designed to be efficient and respectful of participants' time.

Related Companies

View All
1
Prolific
3.57 (140) · prolific.com
2
Userinterviews
3.77 (114) · userinterviews.com
3
Cleverx
4.00 (97) · cleverx.com
4
Surveyswap
4.11 (96) · surveyswap.io
5
Zintro
4.47 (79) · zintro.com
6
Peopleforresearch
4.60 (75) · peopleforresearch.co.uk
7
Eurekasurveys
2.82 (61) · eurekasurveys.com
8
Surveypop
2.15 (34) · surveypop.com
 View all 20 alternatives
Looking for Respondent alternatives? We've ranked 20+ similar companies by reviews.
View All Alternatives

About Respondent

An Overview of Respondent: Connecting Businesses with Expert Insights

Respondent operates as a specialized online platform designed to bridge the gap between businesses seeking authentic user insights and the individuals who possess those valuable experiences. At its core, the company facilitates targeted market research by enabling organizations to recruit highly specific participants for various types of qualitative studies. The platform streamlines the traditionally complex and time-consuming process of finding qualified research respondents, making it more efficient for both researchers and participants.

Core Functionality and Services

The platform serves two primary user groups: researchers (typically from businesses, consultancies, or academic institutions) and participants (professionals and consumers). For researchers, Respondent provides a suite of tools to create screening surveys, define precise participant criteria, and manage the scheduling and compensation for research sessions. The platform's database includes a vast pool of pre-screened professionals from diverse industries, including technology, healthcare, finance, and more.

Key research methodologies facilitated through the platform include:

  • One-on-One Interviews:In-depth conversations conducted remotely.
  • Focus Groups:Moderated discussions with multiple participants.
  • Surveys:Targeted questionnaires for quantitative and qualitative feedback.
  • Diary Studies:Longitudinal research where participants log experiences over time.
  • Usability Testing:Sessions where users interact with products or prototypes.

Value Proposition for Participants

For individuals, Respondent offers a unique opportunity to monetize their professional expertise and personal consumer experiences. Participants can create detailed profiles highlighting their job roles, skills, industries, and the products or services they use. The platform then matches them with relevant research studies. Participation is compensated, typically with monetary incentives sent via digital payment methods, making it a legitimate source of supplemental income for qualified professionals. The process is designed to be respectful of participants' time, with clear expectations and streamlined scheduling.

Benefits for Businesses and Researchers

The primary value for businesses lies in the quality and specificity of the recruitment pool. Researchers can target very niche demographics—such as "iOS developers at fintech startups" or "marketing managers who recently purchased enterprise SaaS software"—with a high degree of accuracy. This leads to richer, more actionable insights compared to broader, less targeted panels. The platform also handles logistical elements like payments and scheduling, reducing administrative overhead and allowing research teams to focus on analysis and strategy.

Security and Ethical Standards

Respondent emphasizes ethical research practices and data security. The platform includes features to protect participant privacy, such as allowing the use of nicknames and providing clear guidelines on data usage for both parties. Researchers are vetted, and the terms of each study are transparently communicated, fostering a trustworthy environment for conducting sensitive business research.

Overall Market Position

In summary, Respondent positions itself as a modern, technology-driven solution in the market research industry. It moves beyond traditional panels by leveraging a global network of professionals, enabling faster, more targeted recruitment for qualitative research. The platform effectively addresses the critical need for authentic human insight in product development, marketing strategy, and user experience design, serving as a vital tool for companies aiming to make data-informed decisions based on direct feedback from their target audiences.