Returhuset Reviews

I ordered a kitchen fan but called and cancelled it within 72 hours when I discovered it was not correct model and would not meet building regulations where I was remodeling before moving Returhuset said it was cancelled but then a day later they back-walked and said they could not cancel after all and that I had to wait for it to arrive and then return it Apparently it flew off the shelf and packaged itself within 48 hours- how efficient - They instructed me to accept the package at THEIR shipping vendor point POSTNORD and pay for the return I did this the same day they informed me that the package had arrived and sent the receipt to KLARNA who collects their billing I was told by KLARNA that there were no more problems since I had returned the item in time I left Sweden and unbeknownst to me POSTNORD lost the package over Christmas How you lose a big kitchen fan that clearly says RETURN on it with the original shippers adress RETURHUSET in huge letters is mystifying The fan finally arrived at Returhuset fully intact and unopened Returhuset refused to accept it since the return date had expired They say it is MY fault that I followed THEIR instructions and used THEIR vendor to ship it I am not sure what exactly would have been the alternative There were no other shippers at this pickup point out in the countryside where I was These guys offer no customer service The number for customer service actually goes straight to Klarna who had told me that I did not have to pay and that the return was valid The Swedish Consumer Center advised me that Returhuset should have helped track down the package since they knew full well that it was being returned and since they have a service agreement with POSTNORD and issued the return instructions -which I followed Returhuset insisted on sending the fan back to the old adress POSTNORD apparently did not lose the package this time round do the RETURHUSET returns only conveniently get lost by POSTNORD Are they running a scam I again explain I am not there anymore so Returhuset then says I should fly to southern Sweden to collect the package by a certain date or I will have to pay for the fan regardless but never even get it I marvel at their finesse and business practice - I am in court at ARN with them over this No plans to fly to Sweden to collect this fan at their shipping yard are they for real KLARNA and the collection agents say this is ridiculous but they see this a lot unfortunately So BUYER BEWARE Returhuset will take no accountability or efforts to help their customers Instead of working with YOU the customer they do everything to work AGAINST you so that you are forced to buy their products They are cheap AF HAND OVER THE MONEY If you don t mind their gangsta mentality go for it but read the reviews carefully I see many reviews saying that their products arrive defective Hope they never expand to the USA where customer care and satisfaction is still considered important business practice

The after-sales service is very bad The reply to my return email was delayed for several days and no one answered the phone The return email reply a week later did not include the returformul r Very poor service I ask you to contact me as soon as possible to return and refund to me

Wish I had recieved the right product in the first place I was offered instead a discount code which is neither enough to cover for finding the same device and it doesnt even work on the website

I ordered a laptop to pickup in store I got pick up details from email But Store in my city mentioned in email was closed for business long back Customer care says I have chosen a wrong option

I received codes for games which I could not play because Game requires Xbox Live Gold to play on Xbox subscription required So what is the point of you sending me the codes that I cannot use

Ordered product money were taken and nothing received No answers to emails worst experience ever update product was shipped on time but lost by DHL took one week to clarify and three weeks in total to get it Notifications from dhl came late be post who would know would be great to have dhl shipments tracked at least and move to digital notifications vs snailmail

The product works well but the box was covered in some thick black dust and it smelled bad inside and outside The manual and plastic inside the box also had the black powder Luckily thr product inside the plastic wrapping was clean

Didn t look new but it was clean and functional Fast shipping but strange packaging I m fairly neutral

Bad charger I should have brought it back but Next time do better Tack

The phone arrived on time and it looks in great conditions