Revtownusa Reviews

Same exact experience as the other

Same exact experience as the other reviews here I have never had such a terrible experience with customer service I am convinced they don t have any actual humans responding to emails or texts as I keep getting the same automated responses to my emails I bought a pair of jeans based on their sizing chart that turned out to be way too large Now 2 full weeks later after returning them my replacement jeans seem to be bouncing all over the country Absolutely horrible customer service I can t even speak on the quality of the product because I haven t been able to wear a pair of their jeans I also left negative reviews on their website and they are taken down immediately This is a one star company employing shady tactics to make themselves look way better than they are I will NEVER give them another dollar Now I have the fun process of trying to get my money back I hope people that are hyping them with large audiences get some of this critical feedback Maybe if they say something things will actually change

Great product horrible customer service

I have made several purchases from revtown over the years and truly love their jeans Stylish and comfortable However my recent experience has led me to avoid at all costs - I will never buy from them again I ordered a pair that ended up being slightly too large and so started the exchange process My return package was lost by USPS and when I pointed this out to revtown instead of taking my word for it they continually pushed me to try to locate the package which entailed me going through several layers of USPS bureaucracy to try to track it down to no avail I am currently still working through this process and have yet to receive the replacement pair When a left a slightly negative again I love their products but this is poor service review on their website they immediately took it down which is pretty shady on their part Done with these guys

Item Hasn t Shipped Won t Refund

Ordered a pair of jeans on 02 23 21 and still has not arrived and it s 03 10 21 The tracking number provided says that the item has yet to arrive at shipping location I contacted support and they say they cannot issue a refund because the item has shipped Again my order hasn t shipped It s not moving toward me at all Not cool I ll go to my credit card company and do a charge back

VERY VERY Bad Customer Service

VERY VERY bad customer service Avoid doing business with Revtown They sent my jeans to the wrong address and now refuse to answer me either via text or email And of course there is no phone number No one to talk to or correspond to when there is a problem such as now for me All the while they have my 79 There are much better more reliable small and earnest jean makers in this country that do better quality work for less money while having excellent costumer service I suggest seeking them out first before considering doing any business with Revtown they are simply too big to care much

Bought two pair mens jeans for Xmas dec

Bought two pair mens jeans for Xmas dec 2020 to canada One pair too big and the other pair would have been okay except one leg was shorter than the other which meant if evened off the jeans were too short We informed customer service got a return slip and returned the jeans both pairs We confirmed the jeans were received by revtown in their system and we have yet 7 months later to receive credit to our visa for our purchase nor have we received any response from 3 separate messages we tried to send online asking for customer service manager to contact us to resolve this issue The sad part is that we are out about 350 or more when you consider the cost of the jeans plus exchange rate plus shipping and duty costs Too much to ignore yet no response from the company

One of the worst customer service experiences I ve had

Have to agree with the folks that say that Revtown service is unbelievable bad I ordered a pair of jeans on 6 14 By July 4th they hadn t even shipped yet Several emails to customer service yielded excuse after excuse and mostly blamed nationwide shipping delays Interesting excuse because Amazon has no shipping problems or delays If they don t have stock to ship then don t make it look like the product is available and then blame nationwide shipping delays for not shipping out the product

Stay clear too many other options

Bought a pair received via FedEx I tried them on and removed tags oh no my goodness what did I do Decided to return them for an exchange Still creased unworn or washed fresh as the day they were packed No tags no returns allowed period Asked if I could at least exchange them Nope no exception By the way two small tags one on with plastic tie type the other was able to be easily pulled off Expensive jeans I would stay away there are too many options for American made jeans

10 Handling Fee for Returned Items

10 Handling Fee when Returning Items - do not waste your time with Revtown Returned one of the worst fitting terribly rough and hard hooded sweatshirt only to find they were keeping 30 of the purchase price as a handling fee DO NOT buy from this company shop elsewhere