Rightmoving Reviews

I used Right Moving to move my stuff from UK to Italy The first part of the moving with the paperwork and admin stuff was good without issues During the preparation they promised 1 Two days delivery2 Two porters to load and download3 GPS to check where the VAN was at any timeUnfortunately all the above was far from true 1 The Van took 3 days to arrive but for us was fine not a big deal2 On the day of the pick up showed up two porters as promised but on the same day we discovered that the driver porter who loaded our stuff would have drove and reached Italy alone without the extra porter Was not easy to communicate with him because he did not speak any English so with the help of the other porter we understood that he wanted to reach Italy alone because he would have earned more money I raised my concerns with the English speaker porter because a I paid for the service of two porters and b arriving in Italy alone he had to be helped to download the sofa and other eavy stuff from the van So after my request the English porter called the office to double check and I was reassured that would have been two porters arriving in Italy Also in a later follow up call from their office I was reassured once again about the two porters and I was informed and here we arrive to the point 3 that there was no GPS on the VAN but that however they would have phoned a couple of hours in advance before arriving so the family member waiting for them could have took some time off from work in the specific arriving time On monday morning approximately at 8am showed up in Italy just one porter of course without phone call two hours earlier and that obviously needed to be helped by the family member to download the heavy stuff By the way the family member had also to call at his work with quite short ntice to take half day off considering the situation Last but not least the sofa arrived dirty on one side even though was not damaged and has been quite difficult to clean In conclusion the paerwork was ok and the items arrived overall in good condition but of course I paid more money for actually a service I did not receive If needed surely I will not use them again EDIT 12 04 22From the Right Moving response I can see have been added other lies I could challenge all the points of your response but I will focus just in the most important part - You did NOT offer nor issued any refund in your email after my review you just offered me money to remove the review And this explains why you have the majority of them as excellent As I said in responding to your email a good company is a company that admits fully when they make mistakes and do not call their customers liars Anyway I am not here to argue I just shared my personal experience Have a good life

Worst moving company in the worldI had problems from the moment i contracted them They first asked me to make a long video of each room and said this would be sufficient to make an offer I took a film of each room and sent it to them I asked many times if all is clear they said absolutely as I sent very detailed videos of each room It was a 4 bedroom house They first never delivered the boxes and claimed they were delivered and later said they went to someone else I had to buy boxes myself Then they came for a 220 sqm house with a tiny truck and one person it was an absolute joke I had a fixed contract and even for packing I did almost half of the packing with someone else that I commissioned and paid on top They did not do what they were contracted for I had to pay almost 3 times the amount agreed as they had to send 2 more tracks and If I did not pay it directly online they would not finish my move They did not even take all and said the second day that if I don t pay another truck they wont take it I really had it with them and unfortunately had used them to storage all as I was moving from London to Milan but only needed all man months later I will write another post on the delivery after paying another 4 weeks an astronomical storage sum for being stored not in London but Dorset My next post will be about how they destroyed most of my items and some are not even delivered so that I had to sue them now Everything they were supposed to pack was either not packed or so poorly that all got destroyed This company should be out of business They have bumped my belongings into their storage for 4 months and when they delivered to a storage in Milan they did not arrive at 8 am as agreed but one truck at 10 another at 12 and the third at 4 pm Many inter were missing and most important xurntiruea dn artworks and others were not wrapped Everything they had to warp they did not do or did not package it correctly they deterred my artwork furniture and even piano and I am missing several valuable items and took then now to court They must have made the reviews here from fiends accounts as the experience was so extremely bad that there is nov way this happened the first time At 9 pm the Romanian Bulgarian driver wanted to leave as they said they were not paid to take anything into my storage I had actually paid to even install at a new apartment in Milan I ended up renting a furniture apartment so that is why I had to get all into storage The Bulgarian driver said his boss called him and said he has to drop some furniture as a truck broke of another moving company and was paid 50 euro when he had to bring one truck and upload al The guys wanted to leave at 9 pm and leave me with my furniture all outside I had to call the Polish owner of right moving who is an extremely rude and unprofessional guy Only after a lot of convincing did they stay I had so much furniture broken and damaged and the Secretay said not worry as her boss would replace all by the insurance They told me that the insurance would cover 1 million when I asked how much and if my artwork would be covered Later he said that I did not have an insurance for artwork This is fraud I will attach if possible images to show how they even deterred my piano and many items that were not packed or in any wau protected I am waiting now for the court case the time it took me is insane and as I said there was not one thing that went smooth It was a shocking experience If I can upload I will to see how nothing was protected or packed and all destroyed

I used the company to move house abroad from the UK at first everything seemed nice and the people were nice However unloading was very bad - drivers smelled of alcohol boxes were placed upside down etc Some furniture got badly damaged we filled the insurance claim including proof of the damages insurance was in the contract and included in the price After that the director of the company sent multiple emails stating they will take legal actions against us report us to Guardia Civil it is military police in Spain take us to court due to fraud etc however we were never contacted by the insurance company nor reimbursed for the damages now more than a month after the move

My experience of moving with this company was very stressful and unpleasant I asked for a quote for a 3-bedroomed house and was told to send videos and photographs via WhatsApp which I did What I didn t realise at the time was that one of the videos hadn t gone through The company sent me a quote which I accepted However I queried whether the size of the van would be adequate but was simply told that they were confident it would be The quote had in fact been made on the basis of a much shorter video of one bedroom and nobody thought to query this despite my having asked for a quote for a three bedroomed house Later I was asked for a full inventory for customs which I ended up sending three times as they had sent the wrong forms Still nobody checked this against the quote On the day I was told that the van couldn t fit everything in When I spoke first to the manager and a colleague they both immediately denied any culpability at all I admitted it was my fault for not checking the second video had gone through but I had sent them a full inventory months in advance The manager then booked two vans through contractors and as I had no choice I had to agree to the additional charges On the way to Ireland we were told that we had to pay the full amount by midnight or they would not deliver our goods Even when we paid 4 000 and asked if we could negotiate a discount on the remainder The manager s response was that he was redirecting our vans to the local police station His emails were ranting bullying and aggressive We were forced to pay over 5 000 His approach was utterly unprofessional and aggressive and it added hugely to the stress of the move So if you want a moving company who act professionally when things go wrong I would definitely avoid this company I also note other reviewers have had similar experiences The drivers and the guys helping him were very nice and efficient however just a shame about the management