


Based on authentic user experiences
Guy Kinney
6734 reviews
N/A
1 year ago
I would never do business with this
I would never do business with this company again Bought one of their higher end stoves which got damaged in shipping Needed a door door handle and glass They simply would not ship a new door and stated it could not be tweaked due to it being cast iron and would have to be cracked if damaged Ended up sending the stove back at their expense after a month of back and forth Poor customer service at best
Todd Vogler
6734 reviews
N/A
1 year ago
Just awesome
Fast shipping was exactly as described
John Perrin
6734 reviews
N/A
1 year ago
Had a custom crown for my chimney made
Had a custom crown for my chimney made Quick service and no problem
Allan Cameron Knox
6734 reviews
N/A
1 year ago
Outstanding product and customer service
Very happy with product price shipping and results - great experience Highly recommend
Jim Kefalas
6734 reviews
N/A
1 year ago
Chimney liner kit
Purchased an 8 stainless liner kit The parts were very high quality The fit was perfect The parts were correct The shipping was fast All contact by phone and email was pro The next liner kit I need will come from Rockford for sure Thanks
Loren Rothmann
6734 reviews
N/A
1 year ago
Jeff at Rockford did an awesome job
Jeff at Rockford did an awesome job helping me with my purchase Totally honest and great customer service
Paul Sleeman
6734 reviews
N/A
1 year ago
Custom reducer from Rockford
I bought a custom reducer from Rockford when I replaced a circa 1959 freestanding fireplace with a wood stove I worked with Jaquelin who was extremely helpful and dedicated to getting me the part I needed I highly recommend Rockford
Jesse
6734 reviews
N/A
1 year ago
Rockford chimney supply
I bought a 35ft 7in Smooth wall flexible liner with 1 2 million in of insulation wrap Ordering was easy and the diy instructions were helpful The liner came Separate from the other items in the kit and came a few days later I did buy some wire to wrap the insulation sleeve tight to the liner I ve seen lots that include this it would be a nice addition to the kit I used the return option for the pulling cone and did have to do a little negotiating to get my refund The instructions were unclear about this process but sounded very easy In all the quality seems great and I did get everything I needed and had a good experience with customer service
Joseph Guadagno
6734 reviews
N/A
1 year ago
Stainless Chase Cover
I special ordered a stainless chase cover that was quickly delivered and fit like a glove Followed the exact measuring directions presented on the web site and it worked great Craftsmanship and finish is top notch Really appreciate the great product and service Thanks
Bill Martin
6734 reviews
N/A
1 year ago
Great company for getting what you need
I ordered a custom-made stainless chimney chase cover and a rain cap The rain cap I ordered online wasn t one that would fit my existing flue very well The folks at Rockford figured out that my selection wasn t probably what I needed and they called me to make sure I m glad they did because the one I actually needed would fit my existing chimney set up better and even cost less They refunded the difference immediately The custom-made chimney chase cover and rain cap were delivered in less than a week from my initial order Great work and customer service