Rockler Reviews

Rockler is likely the worst company

Rockler is likely the worst company I ve ever purchased shop equipment from I purchased a Laguna lathe with several additional items seven weeks ago and still haven t received all items As the weeks go by with not response I become more upset and want to let others know just how bad this company actually is I feel as though they have stolen my money and have no system in place to rectify the problem It is impossible to contact their service department in any way Stay away from this company

I wish I had read the reviews on

I wish I had read the reviews on customer service and returns before purchasing My bad I have not received a followup email about a return inquiry A lot of these are not COVID related Several are before February 2020 Any CEO should be firing the Customer Service Manager s over these overwhelmingly bad reviews Either the CEO is unaware or is as derelict in customer service as the CS people themselves In either case the CEO should be on the street as well

Horrible

Horrible I placed an order late on a Saturday night Sent an email a few hour later when they are closed Saturday afternoon through Monday morning mind you requesting the order be cancelled I got an email Monday at 815 am saying oh sorry we are processing your order WRONG I will never buy here again EVER Worst customer service I ever experienced

What a terrible company

I ordered a box of 1 5 8 trim screws The box arrived not terribly quickly and although marked as 1 5 8 the screws were 1 I informed Rockler and got in a negative feedback loop Rather than just send the correct screws and check their supply Rockler requested pictures which when sent were rejected by their system I decided to blow it off I don t need 100 worth of aggravation over 10 worth of screws What a terrible company

I bought a dust collection adapter that

I bought a dust collection adapter that didn t fit my system so I brought it back a week later I didn t have the receipt but since I ve been giving them my phone number during every purchase for 10 years I thought they had a system to track purchases They charged a restocking fee and I got back 7 and change for a part that I paid almost 11 for the previous week I will never shop there again

Ordered some clamps on a Friday

Ordered some clamps on a Friday had an unexpected financial issue come up Contacted them via email on a Saturday requested the order be cancelled before it shipped Monday They decided to charge my credit card and ship the product AFTER I had made the request Contacted the shipper and requested they return to sender Rockler received the product back on 1 13 21 and said the refund could take up to a month Really Horrible customer service Go elsewhere anywhere

I ordered a Surface Mount Lock and

I ordered a Surface Mount Lock and Latch had to pay a ridiculous shipping charge and never received my order over a month ago No reply from Rockler too when I requested a refund Never Again

Ignores emails

Ignores emails and Paypal emails Order over 700 worth of tools a week ago and still hasn t shipped Three days ago I tried canceling this order and they have been MIA to email and Paypal requests to cancel this order I need the tools to complete a project and this has caused a week of delay until I caved in a purchased elsewhere that is already schedule to deliver in a prompt amount of time hoping my order with Rockler gets canceled before shipping