Ordered 6 roof sheets all very prompt delivery but all sheets broken very good response sent out 6 more sheets all broken so now I have to shuffle them up to cover the cracks not great really guys

michael house

2 years ago

Good price Poor delivery time

Good price but poor delivery - 3 weeks Two emailed delivery dates given by Roofin for delivery by Travis Perkins were not met So OK if you do not need goods in a reasonable delivery time

Nigel Freeman

2 years ago

tapco tiles delivery

Tiles arrived by courier but most of the spacing tabs on the tiles damaged Not the end of the world as the tabs are hidden when tiles are fixed to the roof but you would expect the product to arrive in perfect condition

Peter

2 years ago

Eco fencing panels

Excellent quick and easy on line shopping experience Very happy with the product Unfortunately let down by their distribution partner Eurocell who just left the products on my front lawn in full view of people passing by

Richard Twyman

2 years ago

Of the two packs of boards delivered

Of the two packs of boards delivered one was damaged on one corner though all the boards and on about half on the same set alternate corner damaged too Still worked but had to overlap boards more than desired to give a clean finish

Angie

2 years ago

Communication needs improvement

Wrong order delivered think due to communication issue with supplier Was rectified within two days Communication non existent regarding delivery date as had expected approximately 2 weeks and arrived after 1 week without any notice

2 years ago

Good products but quality customer service requires a review

The prices may be quite competitive but should you wish to return items don t expect to be told the correct address and the correct procedures when you contact the company via an online chat Expect to make a number of calls directly to the suppliers if returning Britmet products and even then you will have a lengthy wait for your refund minus 25 pointless restocking fee and minus the cost you had to pay to return the goods bearing in mind you may have already paid 72 for shipping I was well within the 14days of returning unused goods but a female customer service rep said she had bent the rules allowing the return

2 years ago

good product poor communication

Delivery requested for Saturday Did not come no notification Kit arrived on Monday with no notification and just dumped in front of house Insuffient bolts included in kit Builder said instructions not clear and had to call supplier for advice Now product in place is looking good

Kevin Shepherd

2 years ago

I d love to give a 5 star experience

I d love to give a 5 star experience But had to wait almost 9-10 days for the materials which were well packaged so not all bad Will likely use again but as I d planned on using the material on the later end of the delivery time I couldn t hang around on the job any longer I ll need to have prior to needing in future

David Palfreman

2 years ago

Issue sorted

I ordered a few hundred pounds worth of carpool bt roof sheets There was no coms as to when it would be delivered Which was disappointing Emails sent It eventually was delivered but once I unpacked it every sheet was cracked or broken Tried to get a response about a replacement refund but no response until Tuesday afternoon after I contacted my Visa company and trust pilot I got a notification a refund had been issued We are in difficult times but communication with customers is still very important

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Roofin Reviews

Rated 3.64 out of 5 by 131 Happy Customers

Ordered 6 roof sheets all very prompt

Good price Poor delivery time

tapco tiles delivery

Eco fencing panels

Of the two packs of boards delivered

Communication needs improvement

Good products but quality customer service requires a review

good product poor communication

I d love to give a 5 star experience

Issue sorted

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