Rooms2love Reviews

Let me down badly and wasted 3 months of my time

Rooms2Love let me down badly and wasted over three months of my time Jane came to my home to measure my bathroom and give me a quote and a date for work to start was confirmed for four months later due to their waiting list However three weeks before work was due to begin Tommy came out to do a final survey and cancelled the job as he was worried about parking outside my home I explained that from past experience he would likely find a suitable space and if worse came to worst the road is wide and quiet enough for him to double park and unload his van for the day Countless other jobs have taken place in my building and street and companies have not had an issue Tommy could have made it work but he didn t want to He s within his right to turn down jobs for whatever reason he likes but not after keeping me waiting for three months to let me down at such short notice Jane argued that she raised parking as a potential issue initially She did mention it briefly at her first visit but if she felt it was such a concern she did nothing further to address it and went on to confirm the job and finalise the details It s been a huge inconvenience and I m now back to square one at the bottom of another long waiting list A really disappointing and frustrating experience and completely unprofessional from Rooms2Love Unless you can guarantee parking immediately outside your home I would not recommend this company In response to Rooms2Love s response My above review is an honest and accurate summary of what happened The timescale WAS three months and it is disingenuous to say that it was not You came to my home on 4 May sent a quote on 5 May and I confirmed on 8 May that we wanted to go ahead We agreed to meet on 13 May to sign the paperwork but due to difficult personal circumstances I had to postpone You said this was okay and on 16 May confirmed you would hold an installation date of 11 September for us in good faith We have this confirmation in text messages Had I been able to meet as planned I would have signed the paperwork on 13 May and we would still be in the same situation We met on 1 July and I signed the paperwork as promised I honoured our agreement however you did not uphold your side of the contract that I signed that day On 19 August Tommy came to my home for the final survey which is when he cancelled the contract This was three months on from the 16 May when you confirmed you would hold the 11 September installation date provided I signed the paperwork which I did Many potential solutions were discussed but Tommy did not want to consider any of them As I stated many other contractors have made renovations work without issue If you view the parking situation as so clearly unworkable then the job should never have been accepted My original point stands that you wasted three months of my time as a result of this An apology and 3 50 in interest in no way makes up for the significant inconvenience you have caused me I m unwilling to lose any more time over this but I do not accept the excuses given in your response nor your implication that I am lying about timescales