AI Review Summary
Based on 115 reviews
Royalessence receives overwhelmingly positive feedback for its product quality, creative concept, and fast delivery, with customers praising the scents, bath products, and surprise jewelry. Some recurring issues involve occasional shipping delays, damaged packaging, and mixed experiences with jewelry quality or sizing. Negative reviews primarily highlight perceived overpricing, defective items, and occasional customer service responsiveness concerns.
What customers love
- Amazing scents
- Helpful customer service
- Beautiful packaging
Common concerns
- Expensive pricing
- Faulty jewelry
- Damaged items
Last updated 2 weeks ago
S
Sameeha Rahman
Update 3 Stars Customer service got back to me and sent a new candle This actually had a scent but when using the candle the burning wick smell was more prominent This candle also tunnelled but I was able to use it for a bit longer All in all still not much worth as a candle The only nice thing was the jewellery surprise Update 1 Star This is the first-ever candle I have bought and really badly wanted to give it a chance The very first burn left it with some tunnelling that I thought I can fix with the tin foil approach That just made it worst I have no idea how this candle can have a 90-hour burn if the wick goes off really fast The rise in wax snuffed off the candle I dug off at least half an inch of wax and relit it The same thing happened again An inch into the candle and still no scent Very disappointed and would not recommend it Original 2 stars I couldn t smell a thing even when I sniffed over it I could only get the burning smell that all candles have It is disappointing as I have been waiting for a while to purchase this The ring was nice enough but not sure if I will be keeping or switching it All in all not as great as I thought it would be
B
Becca
Mixed Opinion
Paying 30 for a candle with a 100 ring inside sounds such a good deal I do believe them when they say all the jewellery is sterling silver but this doesn t mean it s expensive My ring feels so cheap It s light and could easily be snapped by mistake Don t get me wrong it looks expensive but doesn t feel it The candle itself is amazing Smells great and lasts ages Don t be fouled by the price It s not as good of a deal as it sounds
S
sandy cheeks
To start their service was very slow
To start their service was very slow Still waiting on my second order from them Honestly they re nothing special at all Just normal bath salts and the ring Well it is sterling silver Not the best quality and the gems are what ruin the ring They are cheap gems in them When I put it on and wear it next to the jewellery store sterling silver rings which I paid no more than 30 for omg they look so cheap Sidings are not accurate as I got my normal size and it s huge Actually very disappointed and won t be purchasing again Back to Dusk for me
C
Cecy Hughes
I bought a bath crumble ring a while
I bought a bath crumble ring a while ago just a bit after Christmas It was pretty bath crumble is nice I took the code tag off and the ring bent I was able to put that back to normal BUT I wore the ring ONCE and the small gem fell out I emailed royal essence and haven t received a reply yet
L
Lily Motte-Styles
Nice idea not so good execution
I ordered a bath crumble and a bath bomb One with earrings one with a necklace Lovely smell beautiful jewelry but I just wish I could wear it Necklace was completely tangled in the foil and was completely unwearable The earrings have impossibly small backs too that went through my ear piercing holes Nice idea not so great execution
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