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Customer experiences with Safesmart are predominantly positive, with many users praising the system's ease of use and logical setup process. The product is frequently described as an excellent enabler for health and safety management, helping organizations raise awareness and maintain compliance. Support and customer service are consistently highlighted as top-quality, friendly, and responsive, with quick resolution of issues. The e-learning component is noted for providing significant cost savings compared to traditional training methods. However, a significant negative experience stems from a specific system upgrade that rendered the new version useless for some previous users. Other complaints include disruptive early-morning automated emails from the Smartlog service and dissatisfaction with the e-learning offerings compared to dedicated platforms. Some clients report being locked into long-term contracts despite receiving poor feedback and refund requests from their own customers. Overall satisfaction is high for most, with the system transforming workplace safety management, but a subset of users has encountered serious functional and service disruptions.
Last updated 4 months ago