A
Anna Syson
Can t wait to use
Much enjoying your lovely serum with 50 factor Easy to apply
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AI Review Summary
Based on 86 reviews
Overall, customers report a highly positive experience with Saltee, praising exceptional customer service that often goes above and beyond to resolve issues like missing items or delivery problems. The products, particularly sunscreens and aftersun, are frequently described as excellent, effective, and pleasant to use, with a light, non-greasy texture that absorbs quickly and lacks a strong chemical smell. Delivery is generally noted as fast and reliable, with items arriving well-packaged, though there are occasional complaints about delayed delivery or lack of shipping notifications. The returns and customer service policy is viewed very favorably due to responsive and generous problem resolution. However, some customers express disappointment with specific product aspects, including eye irritation, a sticky feel on some skin types, and staining on white clothing. A few negative reviews cite issues with ingredient safety, unresponsive service in isolated cases, and products not meeting scent expectations. Despite these cons, overall satisfaction is very high, with many customers being repeat buyers who highly recommend the brand for its quality and service. The brand is also appreciated for being vegan-friendly and reef-safe.
What customers love
- Exceptional and responsive customer service
- High-quality, effective sun protection products
- Light, non-greasy texture that absorbs quickly
- Pleasant, non-overpowering fragrance
Common concerns
- Causes eye irritation/stinging for some users
- Can stain white clothing yellow
- Some products feel sticky or greasy
- High price point mentioned by some
Last updated 4 months ago
A
AnnieCustomer
First class service
I have not had chance to use SALTEESUN since purchasing hopefully more sunshine later so able to use
C
Crystal
Very Helpful customer service
First class service - no problems with ordering payment or delivery All very stress-free
E
Emma Atkins
I will be back again
One product arrived broken My problem was sorted plus I was generously compensated a wonderful service thank you
L
Lena Borthwick
First class in all ways
Superb quality products excellent customer service I will be back
C
Charlotte Chapman
Quick and easy
I ve always had first class customer service from Saltee and a couple of times they have gone above and beyond to ensure I had what I needed The products are excellent and I am a returning customer
C
Carol Houchin
The most amazing company
The most amazing company I placed an order for the tan enhance and sun lotion combo I received the sun lotion and a gift but I did not receive the tan enhance my favorite product and I reached out by email to customer support Patrick got back to me almost immediately and made it right This is the second time I ve had to reach out to CS and always always Patrick responds quickly and takes care of any issues I k ow I ll have a small wait to get my orders as I m in the US but these products are so worth the wait I m a forever customer with great products and stellar customer service Thank you and I m so glad I found you
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Iain M
I was looking
I was looking for a really good high factor face cream for a holiday to Australia One that I could wear every day that isn t too thick but does its job Saltee is just perfect - and the spritzer is wonderful on the beach after swimming I will definitely recommend
C
Crystal
Fast delivery
Fast delivery smells amazing Absorbs really quick
L
Lorraine Jones
Best sun care products
Best sun care products Expensive but worth it Long lasting and makes your skin feel and look brilliant