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Overall, customers report a highly positive experience with Saltee, praising exceptional customer service that often goes above and beyond to resolve issues like missing items or delivery problems. The products, particularly sunscreens and aftersun, are frequently described as excellent, effective, and pleasant to use, with a light, non-greasy texture that absorbs quickly and lacks a strong chemical smell. Delivery is generally noted as fast and reliable, with items arriving well-packaged, though there are occasional complaints about delayed delivery or lack of shipping notifications. The returns and customer service policy is viewed very favorably due to responsive and generous problem resolution. However, some customers express disappointment with specific product aspects, including eye irritation, a sticky feel on some skin types, and staining on white clothing. A few negative reviews cite issues with ingredient safety, unresponsive service in isolated cases, and products not meeting scent expectations. Despite these cons, overall satisfaction is very high, with many customers being repeat buyers who highly recommend the brand for its quality and service. The brand is also appreciated for being vegan-friendly and reef-safe.
Last updated 4 months ago