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Nadia
Exceptional product
Fabulous product fabulous service
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AI Review Summary
Based on 86 reviews
Overall, customers report a highly positive experience with Saltee, praising exceptional customer service that often goes above and beyond to resolve issues like missing items or delivery problems. The products, particularly sunscreens and aftersun, are frequently described as excellent, effective, and pleasant to use, with a light, non-greasy texture that absorbs quickly and lacks a strong chemical smell. Delivery is generally noted as fast and reliable, with items arriving well-packaged, though there are occasional complaints about delayed delivery or lack of shipping notifications. The returns and customer service policy is viewed very favorably due to responsive and generous problem resolution. However, some customers express disappointment with specific product aspects, including eye irritation, a sticky feel on some skin types, and staining on white clothing. A few negative reviews cite issues with ingredient safety, unresponsive service in isolated cases, and products not meeting scent expectations. Despite these cons, overall satisfaction is very high, with many customers being repeat buyers who highly recommend the brand for its quality and service. The brand is also appreciated for being vegan-friendly and reef-safe.
What customers love
- Exceptional and responsive customer service
- High-quality, effective sun protection products
- Light, non-greasy texture that absorbs quickly
- Pleasant, non-overpowering fragrance
Common concerns
- Causes eye irritation/stinging for some users
- Can stain white clothing yellow
- Some products feel sticky or greasy
- High price point mentioned by some
Last updated 4 months ago
S
Susan Harris
Beautiful products
Holiday planned to South of France and I had been last minute dot com and needed a quality sun cream I cannot fault the customer service and care from the Saltee team in particular Elenor she managed to keep me calm in a somewhat frantic week and ensure delivery next day before we left The products themselves are beautifully packaged luxurious but light to apply slightly scented and not to overpowering The protection was fabulous I m quite fair and not so much as a red tender patch experienced I have to agree with previous reviews if you wear white a slight yellow staining happens however washes out beautifully Thanks for everything Saltee you are now my summer holiday must have
T
Teapot
Just love the product Saltee
Bought the After Sun Tan Enhancer Fabulous product that simply works it has really prolonged my tan I tend to buy at least one at a time as I intend to use it all year round bulk buy discount going forward Saltee are lovely to deal with and delivery is so quick x
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AnnieCustomer
Great products which are absorbed
Great products which are absorbed easily and don t have an overpowering perfume
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Rick Bristow
Great for sensitive skin - and the earth
Love these products - earth kind as well as being very kind to the skin I have become allergic to a lot of skin products especially when I use them on the sun But no issues at all with any Saltee products Thank you
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AnnieCustomer
Neorili scents
Thank you to Patrick and the team for sorting my order of the most amazing Saltee Products So delighted to be in receipt of them We just adore their products My favourite is the hand sanitizer with the scent of Neroli It works both cleansing your hands and caring for your skin My friends to are thrilled with their bottles I gifted them Beautifully presented Always purchase the refills so great to have and all products very well priced Thank you
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Nigel
Really lovely sun cream
Really lovely sun cream Easy to apply quickly absorbed with a very pleasant perfume I ve just ordered some more
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Heidi Boniface
Quick to order and delivery despite
Quick to order and delivery despite original message going to junk box
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Mark Dallimore
Outstanding product
Outstanding product Originally bought as a gift for my wife borrowed some now I won t use anything else Looks great smells great feels great
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Jill Stevens
This latest offer was great value
This latest offer was great value I use the aftersun moisturiser all year round to give a glow so this was a brilliant gift for me