Sandown-group Reviews

I have gone to Mercedes at Guildford for some years now Before the company was taken over by Sandown then Tony Purslow it was a well run company with high standards of customer service But it has gone downhill since then with excessive waiting times and a poor attitude from many of the staff

24 hours before pick up garage chased for monies even though we sent it 3 days previously On pick up day we had a 15 minute wait after our agreed pick up time Only on pick up day were we told some functions we had paid for were not in our new car

The vehicle is lovely to drive and very happy with the comfort however purchase was made 2 weeks ago and has had a couple of wash polishes disappointed to find alot more marks on the bodywork that obviously had been covered up with coloured polish If this had been seen in raw state purchase would not have been made

Bought a Mercedes-Benz Approved Used E220 d Estate which was handed over with a cracked windscreen which was also noted on the vehicles MOT as an advisory The initial response is that the dealership do not want to cover the full cost of the repair I would thoroughly look over any vehicle being received from the Sandown Group of Mercedes-Benz dealers Yes thank you for letting me know They have dealt with it like a high street used car dealer and not as you would think a dealer selling Mercedes-Benz Approved Used vehicles should

Communication is poor It took four days -three phone calls and an email before a sales person answered my enquiry about seeing a car Whenever you phone you are passed to a central switchboard for the whole of the Sandown group Any questions took at least 2-3 days to be answered Finally bought a new model which arrived last week Everything would be so much simpler with a telephone number for Guidford

Not the experience I expected from Mercedes Sandown Sales Executive unable to make decisions Needed to escalate a simple request to the Sales Manager to get a decision Purchased two cars one an AMG A35 Both had about enough fuel to get half way home Been with Sandown over 10 years Poor service overall

A sadly disappointing experience in buying a new car We asked many questions during the process however invariably most of the answers provided were incorrect We were given a number of assurances but none of them were honoured at least not until we started to make it an issue The impression given sadly was that we were simply a walking bank account All very disheartening and not perhaps what you might like to expect from a Mercedes dealer

On visiting your Basingstoke branch i meet Connor who was very helpful who was showing me cars in my budget the milage was to high to what I wanted later that day he messaged me to say he now had a car in with 8400 miles on it i went to view with my husband we decided to buy this car after I collected it i discovered it had 14000 miles on clock i contacted Gary who said they would offer me a tank of fuel to compensate me i declined this he has now come back to me to say they would pay for my first service i accepted this as I cant be bothered to argue So all in all not a good experience first mercedes I have brought

I have had my issues with Sandown since I purchased my car and I won t dredge these up here but I will list the most recent interactions which have motivated me to write this review So - my E220d was serviced on 1st March at Sandown Newbury where the car was purchased When I did my first motorway journey thereafter I received a warning on the dash board telling me to reduce the oil level I received this warning several more times when travelling at speed When I called to report this a week ago I was told that nobody could look at this until today so I was booked in for a while you wait diagnosis I arrived today and to be fair the lady who attended was very friendly and helpful and my car was returned after about 1 5 hours oil level reduced and ready to go She then explained that there would be nothing to pay Great - I should hope not Who put the oil in four weeks ago Certainly not me I was perhaps hoping for an apology for wasting my time but no chance As I have reported before to the management there seems to be a disconnect between Sandown and their customers after a car has been sold When I booked my car in for the aforementioned service I asked the Aftersales Manager for a quote to replace the rear tyres Despite sending a reminder I still received no quotation I complained on the day of the service and was called later with a price which was excessive so I declined When I picked up my car at the end of the day I found a Sandown brochure which said on page 16 that Sandown will match the price of tyres from other retailers I pointed this out but the staff did not seem to know about it I was then invited to get a quote from from another provider such as Kwik Fit and Sandown would match it This would mean yet another visit for a whole day I am sure so I won t bother This could all have all been wrapped up on the day with a little more thought These are not major issues but they are irritating and I think enough is enough I expect to take my car to an alternative dealership in future particularly when I decide to replace it What a shame

I was promised to get an extra key ring It was not there at the pick up and I was told that it would be sent to me Nothing for 2 weeks Make sure you get what you have asked before paying in full