Sandown-group Reviews

My first MercedesLuke Emily at Newbury MB made it a smooth experience Lots of communication through the process with no hard selling answered any questions I had about the different options organised a really nice handover for the day I picked up the car 4 stars only as during my first wash the bodywork had more than expected iron tar fallout I feel the exterior preparation could have been better

Sales person very helpful answered all my questions and walked me through the process of purchasing The portal was fairly easy to use although ID info did not seem to be fully linked between Dealer and the Finance people as was duplicated That said very pleased with service and purchase

Made to feel welcome attended to quickly Customer lounge rather sparse lacking in facilities - free coffee biscuits but not a welcoming seating area Sales handled by Liam who was informative friendly helpful Sean advised on technical issues - what he doesn t know about Mercedes cars is not worth knowing Jason in charge of after sales is friendly very efficient - highly recommended Overall a pleasant experience felt that efforts were successful in making me feel like a valued customer

I enjoyed and Tom Warton was really friendly nice and patient to advise me the best Thanks to Tom and Thanks to Mercedes Guildford

Very pleasant high calibre sales and support staff with excellent knowledge of their cars Also in our case a very good offer on a CLA35 PREMIUM PLUS and fair PX Only negative was on payment where a clearer presentation of options via The Trustly Group would have been useful Both Mimi and John Weymouth were extremely helpful MD

Overall good experience I waited for an update on car software which took longer than anticipated but I was not informed of this additional time nevertheless I felt that they were all knowledgeable and courteous and had a good business lounge

Rebecca who helped me with my lease was excellent Thank you

I was keen to buy a nearly new second hand Mercedes but was not entirely sure which model to go for The local dealership helped me make an informed decision by discussing my options and allowing me to test drive some of their cars I found the salesman was knowledgable polite and courteous Eventually I settled on a car at one of their other dealerships As this was many miles away it was transported to the local dealership where I could test drive it I found that the car was acceptable and agreed to buy it in part exchange for my old Jaguar On the day I collected it all was well except the car was still registered via MercedesMe nothing to do with DVLA to its former owner This meant that the former owner could externally monitor and partially control the car via the MercedesMe App It also meant that I could only log into the car s infotainment system MBUX as a guest and therefore had limited access to update some of its functionality It did not stop me driving the car away It took a couple of days for the dealership Mercedes to remedy this The only reason I did not award 5 stars was because of the hole in the car s preparation for delivery Whoever reset the car s infotainment system at the dealership did not notice that the car was still registered to its former owner Had they noticed this they could have contacted Mercedes to have the former owner deregistered and thereby avoid the issues I experienced I politely suggest the dealship should add this to the things they check and resolve if necessary before delivery of second hand Mercedes

Friendly staff with frequent updates on progress Coffee and biscuits whilst you wait and detailed handover of vehicle Shame that MBUK made it so difficult to complete the financial elements of the transaction