Saniflo Reviews

Saniflo five year warranty is worthless

So in 2019 I needed two macerators one for a washing machine and sink and one for a bathroom toilet sink and hand basin Saniflo engineer quoting made a huge deal out of Saniflo best in the business the only company that guarantee their machines for five years A little over three years later the bathroom macerator has gone Within warranty I hear you saying Yes I think Time for Saniflo to step up I make the call first thing I m told oh have you had it serviced regularly I respond I specifically recall the installer telling me that if it ain t broke don t fix it I m then asked to send pictures of my installation I send pictures and guess what Saniflo then say I m sorry but your installation invalidates the warranty My review here is a warning to all The fact that Saniflo stands by its macerators with a warranty is absolutely a farce because if you re unfortunate to find yourself needing to claim you ll find like I did that the warranty provided by Saniflo is less useful than a teapot made from chocolate Don t rely on anything more than the 12 months statutory protection The warranty is worthless

The one star is for the extortionate

The one star is for the extortionate phone charge of over 3 to call the repair centre when my nearly new saniflo went faulty And to add insult to injury I had to call them twice as they gave me a local engineers number that didn t even exist

Pam and Paul Saniflo engineer

They did not carry on the job properly their diagnose was completely wrong as I was not sure of their work I then went to get a second opinion second opinion As a result the second engineer told me something completely different that was wrong with the saniflo system than what Pam and Paul say He fixed it And I have safe lots of money As it would have cost me 1200 instead with Pam and Paul have I have gone ahead with them I paid instead 180 to repair the saniflo However Pam and Paul they charge me 150 for nothing and to tell me something that was not right or correct Please avoid this company

Saniflo Engineer Acorn from Braunston

Saniflo Engineer Acorn from Braunston Leicester - also cover London They fitted a new Saniflow unit as they claimed the motor had gone It was 925 for a replacement that took 1 5 hours They said the floor was wet so the toilet couldnt be siliconed down I said i would dry it After he had gone i realised he had not taken up the old white silicon and used the incorrect clear silicon too soft so the toilet wobbles It will all have to come off again He left the electrical cord just hanging across the wetroom floor I rang them to give them a chance to correct but they werent interested and said they had run out of the correct silicone I wont be using them again

wished id seen how bad they are before

wished id seen how bad they are before purchasing a masserator toilet that doesnt work 550 quid down the drain literally as they wont repair it avoid at all costs

I bought a shower pod for 499 Kinedo

I bought a shower pod for 499 Kinedo Constort 815x815mm Shower Pod It was poor quality given its price but it appeared to do the job and having bought it online it was difficult to return Unfortunately the tray section cracked around the drain hole when it was being cleaned and rendered it unusable It even went into holes in places As it was less than a year old I contacted the company Instead of just replacing the tray section as most reputable companies would do I am now having to argue my case Poor service and quality I will now be avoiding Showerstoyou and Saniflo 269902

Saniflo s products are good but not the service

Saniflo s products are good not amazing But when things go wrong they are very unimpressive Recently one Saniflo 600 was dead on arrival They tried everything to make me have an engineer visit with some slippery excuse about it being unboxed -- despite obv never having been used I refused Returned it to the retailer by mail and Amazon refunded me And just now a shower saniflo failed The soonest any of their approved suppliers would come was in a week or didn t answer or generally wasted my time I see a Sanilo fail as equivalent to a boiler fail The repair needs to be FAST not whenever or telling some nonsense about regs requiring a second bathroom There was a lame casual attitude to the urgency and no rapid solution So I paid 140 for an issue covered by warranty that took 20 mins to fix without needing parts A part of the saniflo had broken off and jammed the motor I m entirely unimpressed with Saniflo and will try a different brand in future

Customer support appalling

Customer support appallingI purchased this Saniflo on 22nd April to replace my old macerator I Booked my plumber for 3rd May He removed my old macerator then assembled the Saniflo ready to install It was soon obvious that the non return valve was missing from the contents I immediately Contacted Saniflo was told that they don t keep spares but would order the part send it directly to my address within 2 4 weeks Now 2 months no sign of it leaving me with no downstairs toilet Thankfully my plumber has stayed in touch throughout has come up trumps with a used non return valve rescued from a Saniflo Macerator with a faulty motor that he has removed cleaned will fit tomorrow at my expense of course SANIFLO YOU ARE A DISGRACEDon t worry it s fine you can carry on treating customers in this fashion because no one will read the appalling way Saniflo have treated one of their customers because Screwfix have refused to print it It is obvious that unless you give 5 ratings say good things about the products they sell they will not print the review