Sculpteo Reviews

Avoid Sculpteo - they waste your time

I started out printing some parts with Sculpteo and at first they did a good job However after a short while they started acting very strange I ordered a model that had 2 separate parts Their team sent me a message that one of the parts was too thin although their solidity check showed that it s fine After I modified the model to their minimum thickness they again sent me an e-mail that the model was too thin But it was way thicker than their minimum Weeks were rolling on and time was wasted We modified the model again to make it thicker but after a week or so Sculpteo again sent a message that the model had to be thicker We were quickly going from a zebra to an elephant Finally after wasting a month of my time they sent an e-mail saying they can t make the model at all and will refund the money Money was refunded But my time they wasted could not be refunded The other part of the same model I had ordered seemed to be ok They didn t complain but after 2 months it was still not made and nobody said anything to me I sent an e-mail telling them to cancel the order and return the money because too much time had passed We already ordered the same model from another company and they made it without any problem Sculpteo ignored my message about cancelling the order and returning money I called on the phone but nobody answered I left a message to cancel the order and return money My message was ignored A few days later I called again This time talked to one of the reps and they said will cancel the order and return money Still waiting for the money This company does make good quality models but their customer service sucks as they don t care about people Their 3D printers are either no good or operated by incompetent workers Otherwise why another company is able to manufacture exactly the same model that s even thinner And these guys just keep telling you to make it thicker and thicker Save yourself the frustration and AVOID Sculpteo

They are horrible

They are horrible I am still waiting on an email for my order confirmation probably the only company that I know doesn t provide their customers with an order confirmation and then blames it on PayPal Horrible company do not purchase anything from them

Avoid They sent a broken product No refund

I wanted to 3d print a cat I received the model with the back right leg broken They put the leg broken in a separated bag They have a software to check the solidity of the model before printing and the leg was perfectly fine to print I contacted the support and they said I just need to accept it i can try to stick the leg with glue and they close the ticket My guess is they know how bad is their 3d printing and they just want to take your money and send you whatever they print Avoid them waste of time and money

I waited over 6 weeks for a part made

I waited over 6 weeks for a part made via BJ3D The part was suppose to be in my hands in a month After inquires Sculpteo said they were having trouble with their printer OK date moved out again 3 days passed they said my simple part deformed in sintering because it was ss316 can I switch to 420ss New date was now 2 months out from original order date this is rapid prototyping I asked for a refund and they said they can give me a 25 discount on the 1 part they made I said No as I need both parts for product I will contact credit card company and get full refund Bottom Line they don t know what they are doing They have nice upfront software when ordering from all the French flamers in their pointy shoes twittering in the IT department but when it comes to real tangible parts Forget it

I don t think they really want to sell

I got the feeling that they didn t really want to make a sale I had a lot of questions about the process of uploading the file to be printed and no one was answering Been waiting for ages and at the end I had to give up Oh well I guess I will try my luck somewhere else really really poor customer support

Poor customer service poor product

I received an incorrect total of parts from a simple laser cut MDF order Initially things looked promising as they sent replacement parts but sadly these replacement parts were also incorrect After much back and forth they asked me to return all the parts and did not offer to rectify the problem Asked to complain about the experience only to be told I don t known how or where to submit a complaint about your experience Sorry to not able to help you about that Avoid if possible

Extremely terrible support

Extremely terrible support This customer support dude doesn t want to provide FTA clearance forms He wants me to ask local UPS to contact UPS France and this has caused me having to pay storage fees to local UPS Absolutely terrible and highly unrecommended and unprofessional I don t think I can even get assigned a different individual for my requests

Late delivery and poor accountability

Sculpteo s estimated ship date was 3 days from when I placed the order 7 days after I placed the order they send me an email that says that part of my order was being shipped I reached out to say that the parts were arriving way too late and that I wanted a refund They refused to refund me even after they acknowledged they made a mistake After several emails they finally said they would provide a partial refund But at that point none of the parts were useful I had to order from another local vendor At this point after years of using Sculpteo I probably never will use them again and would NOT recommend anyone from using them I suggest you find someone else to print with

Customer Service Where

Been a customer for over a year Submitted my assembly with no notifications or issues with their solidity check A few days go by and I receive a notice of an issue with the thickness in one spot They tell me I can cancel and resubmit everything which I do They then charge me for two of the three parts because they claim they were already made and cooling Meantime the dashboard shows production issues on their end for the two other parts that are fine I try to make it easy and tell them to cancel the order but they refuse I point out that every other 3D printing service would ve paused production of all pieces especially since I opted for a redesign They tell me they can t do that when hundreds of parts are in a queue So now I ve got two parts x4 of an assembly that are completely useless and won t fit the primary component And are still charging me So they lose a yearlong loyal customer over 65 after well over 1k has been spent plus future orders Never again Avoid these guys Never again