Seajets Reviews

Worst service ever received

Worst service ever received The boarding is a total disaster chaotic I took several trips on ferries around the world I have never received such bad service in Santorini receive thousands of tourists per year They do not have a decent or basic port terminal Does not exist Think several times if you are going to use this service

Please AVOID THIS RACIST COMPANY

AVOID THIS PLACE AT ALL COST RACIST RACIST RACIST This woman was so rude to us I told her it was my birthday and she told us to take another ferry Perhaps it was racially motivated she refused to sell us tickets or help us find another ferry She even threatened to call the police because I took these photos and told her I would write a review Honestly the experience completely ruined my birthday and my entire trip to Greece I don t want anyone else experiencing the same thing while on vacation

They just don t care

It s like they ve just started their business with incompetent people We received eTickets with a QR code upon purchasing through FerryHopper but SEAJETS couldn t use it We had to wait in the ticket line anyway and the staff typed in some code from the ticket instead of scanning the QR Code Don t bother with a reserved or upgraded seat as you may not get it -- we were greeted with an announced don t mind your seat assignment just sit anywhere when we boarded Left two hours late and ran slow on the route arriving 3 hours late

STAY AWAY

Disclosure I have been taking ferries throughout Greece for almost 50 years Here are my thoughts 1 WORST CUSTOMER SERVICE SeaJets cancelled our sailing two days before departure and suggested that we book to another island from which we could take a different ferry service to our destination We had to pay more but were promised a full refund Well I ve been battling for a refund for two months without any luck Basically they suckered me into paying for a more expensive ticket to an island I did not plan on visiting and now accuse me of initiating the change myself 2 DELAYS AND CANCELLATIONS The supposed arguably the only advantage of SeaJets over conventional ferries is speed However their boats are very susceptible to the weather As the Aegean is often rough from mid-June into September their services are often late or cancelled You might as well take a regular ferry known for their on-time departures and get to your destination without a hassle and for much less money Even flying is often just a little bit pricier 3 UNCOMFORTABLE If the boat is moving at all the crew insist that you remain seated Forget about enjoying a snack at the bar and there is little if any outdoor deck space Sea sickness bags get lots of use on SeaJets If you like the feeling of sitting at the back of the plane during strong turbulence SeaJets is for you

Avoid at all cost

Seajets cancelled our connection just two days in advance Won t refund the ticket price even though obliged to by EU law Second connection from Milos to Paros one week later was 45 minutes late because they had added an irregular stop at Sifnos without informing us in advance So the people expecting us at Paros port had to wait unnecessarily Also the temperature in the cabin was maybe 16 C Most passengers were freezing coming in from 27 C outside in shorts and short sleeves Staff didn t really care

Everything went wrong

Everything went wrong I m currently travelling having a back ache We were lead like sheep No help and guidance with our bags and luggage Stressed and pushedThe seats uncomfortable and too tight Not particularly polite

We were asked to be at the port AT LEAST 30 minutes in advance

Hundred of people waiting and standing on the dock and we were allowed to go onboard just 15 minutes before scheduled departing time They boarded cars before standing people Obviously we departed late Not polite The boat was at the the dock the evening before so no excuse

Unpunctual poor customer service and no goodwill

Seajets advertise with the fastest ferry but are the most unpunctual Return journey from Syros to Piraeus 4 hours late Getting tickets spontaneously would also be cheaper than two months in advance Very poor customer service and no goodwill