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Overall customer experience is sharply divided, with many users expressing extreme dissatisfaction while others report highly positive outcomes. A significant number of customers accuse the app of being a scam due to account freezes and confiscation of accumulated rewards. The primary complaint centers on rewards expiring after 90 days of inactivity, often without what users deem to be adequate or clear notification. Customer service is frequently criticized for being unresponsive, providing automated replies, and failing to resolve disputes over lost funds. Conversely, satisfied users praise the app for its ability to help them discover new restaurants in various cities. The rewards system, when functional, is highlighted as a major positive, incentivizing dining out and providing tangible benefits. The app's interface is described as easy to use for booking and redeeming rewards. The selection of participating restaurants, including well-known establishments, is frequently commended. However, negative reviews severely criticize business practices as deceptive, citing policy changes and a lack of transparency. Ultimately, the core conflict lies between users who successfully enjoy the service and those who feel victimized by its reward expiration and enforcement policies.
Last updated 4 months ago