Segatoys Reviews

Sega Toys Homestar Original Home Planetarium Star Theatre Homestar Pro

segatoys.space
1.57
7 reviews
Poor Rating
Based on 7 user experiences

Rated 1.57 out of 5 by 7 Happy Customers

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85.7%
All 5 ★ 4 ★ 3 ★ 2 ★ 1 ★ 😊 Positive 😐 Neutral 😞 Negative Reset Filter
K

segatoys space was the worse business experience I had in a long while

First the support is useless and I was really in doubt if I was talking to a human or not They would just thank me for my message and not give any useful information related to my issue After the product returned to sender initially and I still don t know why never got a proper explanation the item finally arrived after almost a month after the original order and it was a used product It was dirty missing the included discs and manual In the end I just stopped contacting them and accepted that this is a scam site
A

Ordered a Sega Homestar Flux for my son

Ordered a Sega Homestar Flux for my son for Christmas on 14 12 2023 - site advertised arrival in time for Christmas They did not even ship until 20th December and has been sat in Export parcel center in Germany ever since When I contacted them to explain my dissapointment that my son s christmas present would not be here in time they gave an extremely sarcastic and cynical response saying they were also dissapointed at DHL s delay in the UK maybe if they actually checked my tracking they would notice it hadn t even arrived in the UK yet because they didn t even post it for the best part of a week Try and explain to a young boy why Santa missed his house this Christmas
D

Their don t honour their warranty and

Their don t honour their warranty and their homestar flux breaks right on the 2 year mark Good luck getting them to replace anything Terrible customer service
A

Do not trust them

Do not trust them The costumer service is horrible I wish i had seen these comments earlier The delivery was delayed by the time it came i was abroad thus exceeding the 14 days return I tried to arrange a return but either they honestly do not speak English or they try to scam you After 20 emails explaining the situation emails i have received include and i quote exactly word per word Thank you very much for your message Yes but it has been terrible Thank you very much for your message You wrote terrible No me Thank you very much for your message Yes we treat English for you CAn U write us u quastionz pleaze Needless to say i was speaking English and did try to explain what had happened again and again I even suggested using google translate but to no end I feel scammed
A

Scam

Be careful They take money and don t send anything SCAM
J

Product stopped working within 3 months Bad custom service

On December 12 2024 I purchased a Sega Toys Homestar Original Black which stopped functioning within three months disc rotation and shooting star features failed I contacted the company on March 9 2025 under their two-year warranty On April 22 2025 they sent three spare rubber bands with vague DIY instructions and inaccurate illustrations claiming a snapped band was the issue My inspection and photos confirmed the band was intact indicating a motor or electrical defect So far they refused a refund or replacement and insisted I fix it myself Bottom line Selling a product that breaks down so quickly and expecting customers to perform complex repairs violates consumer rights

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Sega Toys Homestar Original Home Planetarium Star Theatre Homestar Pro

United States

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