Seller-us Reviews

Customer service hell

I have encountered significant challenges with this company that have made the experience highly frustrating Firstly their return and refund policy is deeply flawed Customers are not required to return products which has led to rampant cases of fraud This creates a substantial burden for sellers trying to operate fairly Additionally their approach to issuing violations is excessive and inconsistent causing unnecessary harm to payouts I was recently penalized for a product violation involving an item that had been removed five months ago To make matters worse the penalty was inexplicably doubled When I pointed out that there were two violations issued a week apart for the same product and the same issue the response from their team was generic and unhelpful with no resolution offered Attempts to request clarification were met with a refusal to provide an explanation This pattern suggests a deliberate effort to delay payouts which is deeply concerning Their customer service team unfortunately falls short of the standard expected in e-commerce with poor responsiveness and an apparent lack of accountability Having sold on platforms like Amazon eBay and Etsy I can confidently say this company ranks far below in terms of seller support and operational transparency Improvements are urgently needed to restore trust and ensure a fair experience for sellers