Sharrockinsurance Reviews

I was expecting a call which didn t come as an email was sent so I didn t see my quote for a few days Other than that a good service

Got through to someone quickly The lady i spoke to was polite and helpful And was able to answer my questions in a professional manner

Would have awarded 5 stars apart from delay of documents I m pleased with premium and cover

Very helpful and everything sent via email which gives me time to read and sort what ever needs to be sorted in my own time

Friendly staff but I had to remind the team 3 times over the chat app across a week to actually receive my quote formally so I could buy itThanksStephen

Great service professional and easy to talk to they hold your hand right through the process making it as simple as possible

Text reminder promoted me to check emails easy way to pay for insurance

Delight to speak with a human rather than Ai which makes the whole process helpful and reassuring Competitive prices and helpful staff

Sharrocks have been very prompt in reminding us of our holiday home insurance They were vey efficient and professional All in all a great service

The renewal quote came through in plenty time this year However when I d taken out the business insurance policy and paid for it I had to chase the policy documents and receipt from another advisor from the same company The 2nd advisor called Maddie was very quick to solve the issue It s so important that we get our policy documents on renewal as some of our suppliers need proof annually in order for us to continue working with them I shouldn t have to chase Sharrocks for the documents I had also asked for an additional quote for home insurance My email was not replied to from the 1st advisor so I have had to go with another company Sharrocks have therefore missed out on a potential sale Maddie has apologised on behalf of the other advisor I would say this company offers good bespoke insurance and that s why we are staying loyal to them as we ve been clients for a number of years However communication can be very poor from certain members of staff I have held off writing a review but in order for the company to move forward there needs to be consistency in the quality of customer service given by the staff