


Based on authentic user experiences
Sarah
6731 reviews
N/A
1 year ago
Would not even give this company 1 star
I ordered three items over three weeks ago for a college trip I m going on this weekend and I still have not received my items I am extremely unhappy with my choice to purchase from them I have submitted several tickets with my issues as well as emails and I have not heard back from any of them If I don t receive my items by Friday I want a full refund ASAP
R Koehn
6731 reviews
N/A
1 year ago
No no no
Waited weeks for delivery Sizes are so far off and product below acceptable standards Couldn t reach any one to find out how to return and apply for refund This company should be reported for fraud
Nicole Harris
6731 reviews
N/A
1 year ago
TERRIBLE
it s been two weeks since I placed my order I finally send a ticket and told them I wanted a refund and they told me my package was lost in the mail I have had notifications turned on for tracking information and wasn t updated once they want to refund me the money for online credit the problem with this is it takes up to 20 days to transfer the store credit back into my card TERRIBLE TERRIBLE DO NOT SHOP HERE I ve seen nothing but bad reviews
April
6731 reviews
N/A
1 year ago
HORRID
My first order went without a hitch and my shipment arrived within 5 days my second order was bad I sent emails and it took a total of 8 days to get my order my third and last order still has not arrived AND I just received after sending 3 emails an update to track via FedEX My order was placed on the 4th of December when I stated that my next email would be requesting a refund I suddenly got updated info which indicated my package had not even been shipped until the 12th NEVER AGAIN So believe the reviews no one should wait 3 4 of a month for clothing and have no ability to track their purchase on top of that
Moira marchesi
6731 reviews
N/A
1 year ago
Shein has answered my question but
Shein has answered my question but they send the same answer to everyone and the robot site doesn t work shein Are a terrible company although the clothes are good if you have something to send back you have no chance I can t see why they don t put return label address in with delivery a very angry customer
Emry
6731 reviews
N/A
1 year ago
Shein is a shame
I kept seeing the products advertised but noticed that one tunic in particular was the exact photo of one sold by Free People that I already had I ordered a cardigan from Shein to see the quality It was horrible quality It seemed like they look at other companies products and try to replicate the look but do a very poor job And they are just using other companies photos to advertise Please don t waste your time The reviews on the site are fake and there is no real return policy
Bayby gurl
6731 reviews
N/A
1 year ago
First of all shein is a good site but until now it s become a scum
I have ordered several times from shein and have never had a problem yes but I agree to some of the quality of the clothing but fair enough for the price This time I have placed an order for a jacket and a few days later I received a message saying I need to send them picture of my card proof of driving license I MEAN WHATTT Wht on earth has driving licence got to do with my order R u serious
Alexandra
6731 reviews
N/A
1 year ago
Huge Customs Bill
If I could give Shein a minus review I would I bought clothes from them for my daughter in July and have already logged the incredibly difficult experience I had returning these very poor quality clothes I have now received a bill for 35 from DHL for customs duty for the import of these clothes I feel that they have stolen my money and I recommend that you advise anybody you know to avoid this website at all costs
Jennifer Long
6731 reviews
N/A
1 year ago
Takes weeks to get your items
Ordered 11 28 and still waiting for merchandise The fed ex tracking said today the 19th now it says 12 22 I can order from other companies and get it in 2 days No excuse to take over 3 weeks to receive an item Customer service was no help other than to give me the tracking info Their excuse was the holidays however previous said company is still able to get me products in 2 days in peak season I would not recommend or use again
Claudia
6731 reviews
N/A
1 year ago
AWFUL QUALITY You will loose your money
I ordered almost 90 in dresses and receive two packages They are simple cheap horrible quality and completely different to what you see in the pictures The fabrics in the pictures look really nice and heavier what you get is definitely super extra light and terrible I have sent emails to customer service and they do not answer