Sheppyscider Reviews

Have been sitting at table for 40

Have been sitting at table for 40 minutes awaiting food Too slow

Parking

If it weren t for the fact that I am expected at a function there I would not go near I received the most impolite response to a simple enquiry re parking It was not appreciated Very poor customer service in my opinion

Disappointed with the Customer Service

Disappointed with the Customer Service We attended the Santa s Grotto event last week While the grotto itself was nicely set up and Santa was good with the kids the experience was ruined by the quality of the gift and more importantly how the issue was handled Upon opening his present my son received a poorly made folding snakes and ladders game Instead of the numbers ranging from 1 to 100 the board had only half the numbers repeated on both sides due to a manufacturing error I completely understand that mistakes happen and that gifts are likely sourced externally However the way this issue was handled by the business was shocking When I called to raise the issue I was told I d receive an email offering a refund After waiting a couple days without any response I followed up with another call I then received an abrupt email suggesting I was wrong to follow up and should have waited for them to contact me Worse still the email informed me that they would no longer issue a refund as they deemed the event satisfactory I strongly disagree Try explaining to a disappointed tearful child why Santa gave him a broken toy While they did offer a replacement toy this completely missed the point It s not about the 15 refund I care more about how my child felt and the lack of care shown in resolving the matter Running a business myself I know that if I upset a child I would do everything in my power to make it right Reluctantly offering a replacement toy that I had to collect from the kiosk is not acceptable I have decided not to accept the replacement and I certainly will not be returning This level of customer service is appalling and not what I would expect from an event aimed at children

Incredible customer service

I would just like to commend Sheppys for handling an issue with absolute breeze and professionalism- you should run courses on customer service Thank you Dawn

Wassailing at Sheppys

You cannot find a better Wassailing than at Sheppy s Cider Farm in Taunton Fantastically organised historically interesting and enlightening tradition and the cider was excellent Nothing like watching the Morris Men dance and joining in the barn dancing ourselves too after singing incantations to the orchard A great night

Superb service

We visited on a busy Saturday The staff were friendly and helpful and went above and beyond to make our unbooked visit work The food was amazing I would certainly recommend Sheppy s Cider - restaurant coffee shop and deli

Celebration of Life

I used Sheppy s for afternoon funeral tea with a large number of people Have to say all went well for such a sad occasion everyone I spoke with were pleased with the food on offer and they even happily catered for someone with gluten intolerance Recommend

Reminded not to judge a book by its cover

Driven past loads of time - never realised what a gem was hiding behind what I judged as a run down cafe Thankfully had attended waassail few weeks earlier great night bit disappointed on the food that night but tasted lovely but prefer crispy jacket spud and meaty chilli than chilli gravy Called in today for drink and cake - which was amazing and wonderful welcome from staff Had little look around shop met the most amazing lady on the cheese counter thank you Felt like I was in really high end venue Sheppy give yourself some praise with road signs that really reflect your worth A high end gift will not be wrapped in cheap tatty paper - come on you deserve shiny paper and big flashy bow Your staff are amazing

Friends suggested lunch at Sheppy s

Friends suggested lunch at Sheppy s after reading your reviews I wasn t really looking forward to it - however how wrong could I be Prompt polite and helpful waiting staff despite being two staff down delicious meal and the cider went down very well too Thank you all I m already looking forward to returning very soon