


Based on authentic user experiences
Julie Clark
7521 reviews
N/A
1 year ago
Horrible customer service
Horrible customer service Dreadful Only available by email Ordered a hoody on Dec 1 Never received a shipping confirmation Emailed and received an automated response that USPS had provided a tracking number that was associated with an item that was already delivered Yet my order confirmation showed it would be sent by DHL This was the one thing my 10 year old wanted for Christmas We are now a week away and I m scrambling trying to figure out what to buy him in exchange Do not waste your time
Consumer
7521 reviews
N/A
1 year ago
Items ordered 12 3 still not received
Ordered 12 3 and website shipping said it would ship within 2-3 days I emailed and chatted clearly to no one countless times There is no phone number Finally got notification that it shipped and would arrive 12 23 12 23 came and went According to FedEx a shipment exception occurred and it has been on the other side of the country in the same spot for 21 days now I have continued to send countless emails and chat messages with no reply I will be contacting my credit card company and the better business bureau ZERO STAR RATING
Sven
7521 reviews
N/A
1 year ago
Customer service is a joke
We ordered a kid small for my 8 year old T-shirt it is a size 4 pretty much there is no way it will fit and of course customer service will not answer emails this is absolutely ridiculous their sizing is completely off the wall Company will not refund or contacts
Sasha Klepitskaya
7521 reviews
N/A
1 year ago
My little sister ordered a shirt from
My little sister ordered a shirt from him on November 1st It s not November 25th and it says it was delivered to a town nearly 5 hours away We emailed his support team several times only to receive auto responses and no solutions Absolutely unacceptable in this day and age and as someone with his following It s awful
Marc H
7521 reviews
N/A
1 year ago
SCAM - Ruined Christmas
Thanks to this site my niece s Christmas was ruined Ordered Nov 30 and got an initial blah-blah response blaming carriers for being behind as if to set you up for bad service and 30 days later STILL NOTHING Called my credit card company for a chargeback STAY AWAY and don t order anything from this site
Alyson Schultz
7521 reviews
N/A
1 year ago
Absolute garbage of a company
Absolute garbage of a company Ordered 11 23 2022 I get nothing but generic replies about their warehouse having delays and that shipping won t commence until early in the new year Absolutely absurd There s no phone number to call Support sends all from letter responses I m not happy I m placing a stop payment through my bank so that I at least get my money back for an item I ll probably never get a way
Erin V G B
7521 reviews
N/A
1 year ago
No Customer Service
Horrible I paid 10 dollars which was a complete waste of time For a person with an incredible amount of money I would guess the website would be redeemable If you want to waste money on this spurious website then you might as well be taking a bet on whether or not you get your item Even worse if you re going to get any real customer service whatsoever I spent better time writing this review than buying from Shop Mrbeast
Mark Abou Diwan
7521 reviews
N/A
1 year ago
Scam much
No customer service at all Emails and messages never get answered Tracking number doesn t work Never received my order and currently have a case filed with PayPal against them Really the worst online experience from a supposedly reputed youtuber shop Scam Alert
Jeremy
7521 reviews
N/A
1 year ago
MR BEAST where is my son s hoodie
I ordered a hoodie from MR Beast back in March for my 9yr old son and also have received nothing but a tracking number I too have made all possible contacts via email on several occasions and heard nothing Very poor customer service There needs to be accountability Very disappointed
Sophs
7521 reviews
N/A
1 year ago
Do not order from them take your money email fake information and then refund months later
Ordered for my sons birthday when the limited edition stock came out back in august Chased up order and kept being told the order is ready and allocated to us but they had problems with their fulfilment Centre Then suddenly on November had an email saying that I was getting a refund but they would still ship the order free of charge by end of November I ve heard nothing since Seems like a load of fake information being said to me One very disappointed son who is a huge fan to